Telecommunications Analyst
Resume:
JEROME A. BELLE JR.
POWDER SPRINGS, GA. 30127
******.*****@*****.***
Overview:
I am a dedicated veteran in the telecommunications industry, with 14 years of Telecom experience. My background includes expertise in Project Management overseeing the design, integration management, network plan management, administration management, material management, operations, installation/repair supervision, construction planning, installation inspections and compliance reviews. I also have experience and extensive knowledge of Avaya PBX platforms, CMS, Vector programming, Modular messaging, and Intuity Audix administration. I enjoy the challenge of providing high quality service to clients and interface well with all levels of management. I am also able to provide input to management in developing major corporate operational policies and procedures for companies present and future.
EXPERIENCE:
11/2008-Present Charter Communications Atlanta, Ga.
Telecommunications Analyst
Currently working as Telecommunications Analyst where daily responsibilities include moves, adds, changes, and vector programming. I am part of a team responsible for 28 gateways, 50+ locations, Modular Messaging, and CMS for the entire East Division. I also troubleshoot any
T-1’s or ISDN lines that may lose connectivity with the respective carriers to bring the circuit back online. Other responsibilities include providing escalated support to users that carry cellular handsets and PDA’s to ensure they are in working order. If the need arises, place orders for new and replacement devices along with any needed accessories.
6/2008-10/2008 AutoTrader.com (contract) Atlanta, Ga.
Telecommunications Analyst
Worked as a Cellular Implementation Specialist where I was responsible for several thousand dollars worth of Cellular equipment. I worked as a lead on a new cellular deployment plan initiated by AutoTrader that will have an annual savings of over $500,000. During my assignment, I assisted in the implementation of the current process for new orders, replacements, upgrading, number porting, asset tracking, and troubleshooting of cellular devices. Some devices provisioned were on the Good Management Console as well as the Blackberry Enterprise Server. These device operating systems included cell phones such as Blackberries, Windows 6.1, Palm OS, and air cards from all four of the major carriers (AT&T, Verizon, Sprint, and T-mobile) Currently, the devices are being distributed to over 1200 users nationwide. Other duties included expert consulting to the Telecommunications team for Tier 2 and Tier 3 outages.
1/2008-5/2008 ScanSource Atlanta, Ga.
Technical Support / Implementation Software Specialist
Currently working as technical support / implementation specialist where responsibilities include but are not limited to trouble shooting level two and level three trouble tickets, configuration changes to customer’s phone systems, and training customers on newly purchased equipment. Provide professional services for Avaya Business Partners on new implementations and additions to existing telecommunications voice networks. Use Avaya RFA (Remote Feature Activation) to add additional Licenses (RTU’s) to existing Communication Manager and Avaya Gateways. (G650, G450, G350, G250, G700) Latest releases are CM 5.0, IA770 5.0, S8300, S8500,S8700 series processors and Modular Messaging (2.0) Also, familiar with Avaya Provision, ASA (Integrated Management), CMS Supervisor, and Val Manager software.
8/2006-10/2007 Diversified Communications Covington, Ga
Project Manager
Worked as a project manager and installation technician on Avaya platforms. These include G250, G350, G650, and G700 gateways. Also included are S8300, S8500, S8700 Media Servers, Communications Manager, Modular Messaging 3.0 and 3.1. Provided professional services for customers who have purchased new equipment, were upgrading older equipment, or making changes in the company infrastructure. Also, work with LEC and LDC carriers to turn up T-1 or PRI circuits in the Avaya switch.
03/2006 – 05/2006 Wellpoint (TEK Systems) Atlanta, GA.
Call Center Engineer
Hired to assist in call center design on an Avaya S8710 and related products that would have included vector writing and documentation using Microsoft Visio. I was asked to go beyond my level of expertise and learn a Siemens PBX that supported 1300 associates. This was done in the absence of an additional team member. Duties included moves, adds, and changes, updating and making changes in Composer and Siemens Phone mail. I assisted in the deployment of Avaya soft phone for associates in the Atlanta Wellpoint office.
10/1999 – 12/2005 Assurant Atlanta, Ga.
Telecommunications Analyst
Provides reports, completes requests for new service, determines methodology for installing telephone service, determines appropriateness of moderate equipment changes or modifications, test trunks, test links and installs communication circuits. Also, reviews, analyzes, evaluate and assist in the organizations telecommunications system. I am very proficient in programming with Avaya G3R, S8700, S8710 and G3si PBX systems. Excellent in Vector programming, administering CMS, Centre Vu Supervisor and provides customer training of the telecommunications features and functionality. Familiar with a variety of field concepts, practices, and procedures. Relies upon experience and judgment to plan and accomplish goals.
EDUCATION:
2/2000 Avaya B.A.C. US-New York-New York
Certification
Completed the basic administration course provided by Avaya. - Received certification.
Currently working on Avaya Certified Associate Certification.
8/1994 Military US-Ga.-FT. Gordon
Vocational
Mobile Subscriber Equipment Network Switching Systems Operator
Installed, operated and performed maintenance on System Control Centers (SCC), Node Center Switches (NCS), Large/Small Extension Node Switches (LEN/SEN), Net Radio Interface Units (NRI) and switch associated equipment. Reviewed reports, made adjustments and alignments on MSE equipment. Operated equipment within prescribed tolerances, procedures and protocols. Received technical training certification through GTE.
AFFILIATIONS:
4/2004 - Present Avaya User Group member
SKILLED AREAS:
Avaya Definity G series, Intuity Audix, Avaya Gateways, Modular Messaging, ASA, Centre Vu Supervisor / CMS up to ver. 14, NICE recording and Analyzer, Call Center Administration, E-CAS, Vectoring, AAR / ARS routing, UDP, ISDN programming, T-1 programming, Digit conversion, Public unknown numbering, GOOD Server; BES Server
REFERENCES AVAILABLE UPON REQUEST
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