Administrative Assistant Customer Service
Resume:
*F Tamarisk Quay
Hampton, Va. *****
**********@*******.***
Robin Dodson
Objective Seeking to be an asset in any major corporation, hotel chain, or resort with perseverance and dedication in any position I may acquire. Utilize the experience in my present position, and incorporate these skills into the corporate workforce. Seeking to extend my professional leadership qualities and team work to fellow associates.
Job Experience 2008-present NEWPORT NEWS SHIPBUILDING
Leadership Development/HR Assistant III (O25)
• Maintain overall daily functions of L&D office.
• Administrative support to various departments at corporate levels.
• Maintain all L&D office supplies, equipment, ordering, shipment and receiving.
• Schedule airline travel, ground transportation, hotel accommodations, seminars and conference meetings.
• Plan/ Coordinate catered food services for VP & Corporate events/ L&D training and room sessions.
• Dept. Deputy Fire Warden
• United Way Department Coordinator
2001 – 2008 NEWPORT NEWS SHIPBUILDING
Document Control /Records Tech. (O67)
• Maintain and oversee maintenance of policies and procedures, with instructions governing production, inspection, testing, & records administration.
• Supply and maintain updated distribution of policies and procedures for nuclear and non-nuclear areas.
• Maintained adequate POC areas in compliance with OSHA policies and procedures.
• OFI Coordinator.
• Fire Warden.
2000- 2001 JAMESTOWN-YORKTOWN FOUNDATIONS
Visitor Services Technician
• Provided historical education, information, and orientated School groups and tour groups.
• Promoted all Foundation Educational Programs, and special events. Conducted training and orientation for new employees.
• Developed and maintained monthly staffing schedules.
• Supervised fifteen part time employees.
• Ensured bi- monthly payroll accuracy and completion.
• Generated monthly Attendance and Revenue Reports.
1994-2000 WAL-MART SUPER CENTER Beckley, WV.
Customer Service Manager (CSM)
• Supervised all front end operations: 40-50 cashiers, stockman, service desk, people greeters, and layaway associates.
• Human Resources Recruitment Management team.
• Conducted performance evaluations, and reprimands.
• Produced and maintained weekly and monthly associate schedules.
• Developed and implemented cashier incentive programs.
1988-1991 Beckley Hospital Beckley, WV.
Medical Records Tech.
• Maintained patient’s medical records.
• Maintained birth and death certificates for certifications offices.
• Assemble and disassemble inpatient, outpatient, and
discharged patients’ medical records.
• Oversee physicians’ signatures on all medical records.
Education
Interest
1990-1992 Mountain State University
Medical Transcript Program
Medical Transcript Diploma
STRATFORD CARRER INSTITUTE
• Business Administration Certificate Program
• Associate Degree Diploma
THOMAS NELSON COMMUNITY COLLEGE
• Certificate Programs
• Designer I
• ServSafe Food Protection Manager
2009- 2012 STRAYER UNIVERSITY
• BBA / Alpha Sigma Lambda
• Hospitality/Tourism
2012-Present Ashford University
• MAOM
• Masters of Arts Organizational Management
• Volunteering in community projects and Fund Raisers
• Licensed ( In Hampton ) Event Planner/ Coordinator / Cater
• Certified in Food Service Protection Management and Sanitation by the National Restaurants Association Educational Foundation (NRA).
• Certified Designer I from Thomas Nelson Community College
• Frequently visit the SHRM web site to keep current with HR updates.
• Personal Administrative Assistant to the CEO of M.O.C .Graphic Art Designs
• Personal Administrative Assistant to the Co-Founder of C.M.M
Professional References
Chavis Harris- CEO & Sector HR Director Newport News Shipbuilding
LaTeashai K. Foster- Professional Body Trainer /Choreographer / CEO of M.O.C. Graphic Art Designs/ Zumba Instructor
Character References
Adam Ward – Sr. Training Program Developer Newport News Shipbuilding
757-***-**** Cell 757-***-****
Darlene Sanford- O20 HR / SAP/L&D Salary Hiring Rep
Newport News Shipbuilding
757-***-**** (cell) 757-***-****
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