Ray Amin, PMP

w4b97f@r.postjobfree.com

540-***-****

Objective:

Seeking a senior-level project management position that will utilize my solid understanding and work experiences in operations, facilities management, business management, workflow processes, data management, project management and general management. My educational background in Management Information Systems and Decision Sciences and technical certifications in ITIL and PMP allow me to transform business needs into solid and proven deliverables captured within the parameters of scope, time, cost and quality.

Professional Certification:

PMI PMP Credential

ITIL V3 Foundation

IT Competencies:

SDLC, BPM, ERP, ERD, CMMI, SCRUM methodology, Operations, Integration management, Scope management, Time management, Cost management, HR management, Quality management, Communications management, Procurement management, EVM, forecasting, trend analysis, PMBOK, ITIL, Service Lifecycle, Service Capability

Work Experience:

March 2011-April 2012

ServicePoint USA

Washington, DC

Project Manager III

• Overseas the management of all SPUSA products and services within corporate portfolio: document management, information management, intelligent archiving, large format color prints

• Working knowledge of SAP ERM and CRM in terms of managing project, corporate and customer data, financials

• Monitors the operational management required to complete client job requests and change order requests

• Overseas the expenses, work orders, purchase orders, overtime hours, consumables tracking per project

• Issues pricing contracts for new clients and maintains customer relationships

• Monitors the quality of all operational work throughout the project lifecycle

• Performs sales forecasts, consumable forecasts, and prospective sales leads

• General POC in regards to consumable and capital asset technology service calls

• Directs cross functional project team in developing marketing, sales, internal and client-specific projects consisting of data archiving, internal sales strategies and product development

• Ensuring that highest-level business goals were successfully completed with the aid of cross-functional project team working within the PMBOK framework

• Maintains FTP site, electronic project submission site, client ftp site, PlanWell servers, proprietary software development, client solicitations, client bid documents, requests for changes, requests for information, requests for quotation

• Working knowledge and business implementation of SQL Server 8, ASP.net, OLAP technologies by directing IT developers, IT staff, DB administrators, software programmers, business analysts, senior management, project team, production staff

• Estimating production schedules, human resource capital, capital goods, time and materials to complete client projects

• Understands the critical business functions and processes which must be followed in order to maintain project milestones and phase exit criteria

• Communicates effectively with project team, shareholders and senior management

• Instills a sense of team commitment, team perseverance, team mentorship to build cohesiveness and team unity

• Provides SWOT analysis, alternatives analysis, risk identifications, project constraints and assumptions

• Supervising, motivating and mentoring all project team members

• SAP invoicing, order tracking and monitoring, supplies ordering and inventory control and logistics

• Maintains external vendor, vertical market and client relationships

• Provides weekly forecasts and departmental sales breakdown figures to senior level management, performs project EVM, forecasting, capital budgeting forecasting

November 2004-February 2011

ServicePoint USA

Washington, DC

Project Manager II

• Oversees development, modification and implementation of strategic plans for Intelligent Archiving Systems group for SP USA

• Administers the requirements gathering, requirements analysis, project milestone, project risk identifications, forecasting of project scope

• Utilizes SAP CRM and ERM to capture all project, customer and financial data

• Interacts directly with clients in regards to Archiving Systems projects and provides IT support, business support and project management

• Contacts clients in giving them status updates, technical issues and impromptu project changes

• Overseas the physical production of all customer data is properly archived, managed and delivered back to client

• Works with clients to develop SLAs and project scope specifications and recommends the feasibility and capabilities of project strategies and design

• Evaluates project requirements and creates operational workflow processes and procedures

• Supervises the operations and ensures production schedules and applicable project targets are met

• Estimates staffing, equipment and supply needs based on project requirements

• Prepares and presents a variety of project status reports and staff reports and serves as advisor to senior management

• Provides training to operations staff

• Manages baselines and carries out performance measurements and metrics

• Seeks continual service improvements throughout project lifecycle

• Establishes and maintains professional relationship with clients

• Generates future business relationships with current client base and introduces them to other SPUSA solutions

2000-2002

LifeMinders.com

Herndon, VA

Director of Customer Support

• Directed employees engaged in accepting and receiving service requests from end-users

• Supervised the investigation of complex complaints regarding services

• Provided training to CS staff

• Maintained and created all auto-generated email communications with end-users

• Liaison between VP of Operations and IT Development in regards to high priority service requests

• Created performance metrics on product brands, customer retention metrics, and staff performance

1998-2000

Network Solutions, Inc.

Herndon, VA

Technical Helpdesk Associate

• Responded to requests for technical assistance regarding NSI Registry domain name registrations

• Diagnosed and resolved technical software issues

• Logged all helpdesk interactions with clients and followed standard operating procedures

• Escalated all technical issues with second and third tier IT support requiring urgent attention

• Tracked and routed problems and documented appropriate resolutions

Education:

George Mason University, Fairfax, VA

BS, Decision Sciences and Management Information Systems

May 2004

PC Competencies:

DOS, MS Windows 3.x, 2000, XP, NT, ME, 7

MS Word, MS Excel, MS Access, MS PowerPoint, MS Project

Adobe Acrobat Professional 7.0, 8.0, Adobe PhotoShop, ScanFix 5.0, AutoPlay Media, Documentum, Track-It, Kana 5.0-7.0, FORTRAN IV, C, C++, C#, VisualBasic.net, SQL Server 8, SAP CRM, SAP ERM, Joomla, Drupal, ASP.net, OLAP, MiniTab

References:

References are available upon request. US Citizenship.

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