Customer Service Assistant
Resume:
Dalisa Coronado
**************@*****.***
***** **** ********* ****----********, AZ 85379----
SUMMARY: • Customer service experience with a diverse population
• Knowledge of a variety of office equipment: copier, printer, fax machine and computer
• Proficient in Microsoft Office and Internet Explorer
• Motivated and dedicated to getting the job done right
• Strong leadership and team building skills
• Work well with others at various levels
EDUCATION: University of Phoenix Achievements: G.P.A. 3.63
Masters Degree in Adult Education and Training 36 Credit hours earned
University of Phoenix Achievements: G.P.A. 3.46
Phoenix, Arizona 120 credit hours earned
Bachelors Degree in Management May 2009
EXPERIENCE:
08/07-Current University of Phoenix – Executive Finance Counselor
• Knowledge of PeopleSoft system
• Give counsel and advice to 330 students about their financial decisions
• Handle 330 students’ accounts making sure they are compliant with federal and state regulations
• Run Aging report weekly and informing students of delinquencies
• Knowledge of University of Phoenix financial aid policies and procedures
• Send and receive e-mails via Microsoft outlook
• Extensive knowledge of Oracle financials
• Run F.B.R. and New Student Matrix reports to clear students financially for their classes
• Help and encourage other team members by answering questions and giving assistance when needed
03/07-07/07 Arizona State University – Office Assistant
• Knowledge of Hershey computer system
• Enter into the computer 80-100 transcripts a day
• Scan and verify 20-100 transcripts into the system a day
• Knowledge of multiple college codes and format
• Send and receive e-mails via Microsoft Outlook
08/06-12/06 Utah Valley State College – Transfer Credit Assistant
• Knowledge of Banner computer system
• Enter into the computer 20-60 transcripts a day
• Scan and verify 20-100 transcripts into the system a day
• Knowledge of multiple college codes and format
• Send and receive e-mails via Group Wise
10/05-02/05 SCO Group – Receptionist
• File important documents daily using an alphabetical system
• Answer multi-lined telephones and transferring the calls to various departments on average 50 calls a day
• Do various jobs involving making files, labels for files, tab documents, and make photocopies
• Sort and distribute mail
• Sign and take packages from Fed Ex, UPS, and DHL
• Handle invoices by putting them in alphabetical order and giving them to the right department
• Data entry using Excel and Microsoft Word
• Knowledge of fax and photocopy machine
• Send and receive e-mails using Microsoft Outlook
08/04-05/05 Eastern Arizona College – Media Clerk
• Provide customer service to students, instructors, and other patrons
• Patrol and monitor people entering and exiting the lab
• Clean computers, keyboards, and other room equipment
• Check people in and out of the computer lab with a scanner and computer
• File index cards in alphabetical order for movies held in reserve
• Answer questions and resolved problems to those who needed help using Excel, Microsoft Word, PowerPoint, and the Internet.
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