Customer Service Administrative Assistant

Holly Sanchez

Cell: 832-***-**** **************@*****.***

**** ***** ***** ***, ****** TX 77396

OBJECTIVE: Seeking a position as a staff accountant that will further my goal to become a CPA and a position that will utilize my 5 years of work experience in the water district industry.

CAREER PROFILE:

• Detail-oriented, efficient and organized professional with extensive experience in banking and high degree of customer service.

• Possess strong analytical and problem solving skills, with the ability to make well thought out decisions.

• Good written and verbal communication skills.

• Bi-lingual in English and Spanish.

• Highly trustworthy, discreet and ethical.

• Resourceful in the completion of projects, effective at multi-tasking.

• Fast learner of computer programs. Intermediate MS Excel and Word skills.

• Produce high level of quality workflow with minimal supervision.

EMPLOYMENT:

BBVA Compass Bank, Houston, TX Jan 2010 Present

Deposit Services Public Funds Management

• Provides turnkey services to the water district industry, comprising $1.2 billion in deposits and 95% market penetration in the GHMA.

• Performs daily operational functions for New Accounts & Customer Service to include processing NSF and managerial reports, new accounts, and industry specific documentation for customers.

• Initiates and processes internal and wire transfers with multi-levels of authority and documentation for 5,000 accounts with volume ranging from 20 to 200 per day.

• Review and process water district industry escrow accounts and release of funds.

Administrative Assistant 11 Public Funds Management Mar 2008 - Dec 2009

• Provided administrative support to the Municipal Department Division Head.

• Maintained department records and personnel files.

• Coordinated meetings with staff, customers, and/or industry consultants.

• Coordinated industry conference activities for the managers.

• Provided general administrative and clerical support to the Department.

• Assisted in new method to collateralize public fund deposits using FHLB Letter of Credit processing, which included obtaining district approval, consultant documentation, and issuing approximately 300 LOCs and LOC agreements.

• Prepared reports, correspondences and presentations, as needed.

Garnet Associates (Agency), Houston, TX

BBVA Compass f/k/s Texas State Bank Sept 2007- Mar 2008

• Processed telephone customer payments.

• Responsible for scanning legal documents.

• Verified department data input of records.

• Maintained appropriate payment records.

Brenntag Latina America, Houston TX 2006 2007

Receptionist

• General administrative support

• Maintaining client files

• Schedule client meetings

• Provide excellent customer service.

EDUCATION:

University of Houston- Downtown - Bachelors of Business Administration 2012. Major: Accounting.

San Jacinto College – Associates Degree. 2007. Major: Business Administration.

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