Customer Service Manager
Resume:
Jackson Santos
********@*****.***
Professional Summary
Knowledgeable in Microsoft Programs, Windows and Apple Operating System. Possessed strong communication skills, including good voice, quality, grammar, and articulation. Customer Service skills and experience, including an ability to work well and under pressure with the public and ability to adopt a customer perspective. Technical skills, including proficiency with computer and various support systems. Considered a hard worker who is motivated, reliable, flexible, adaptable and able to work on own initiative and/or as part of a team complemented with the capability to learn quickly and competently.
Experience
Hilton London Metropole
225 Edgware Road, London W2 1JU, United Kingdom 2008 - 2010
Communication Agent
• Receives customer’s request by telephone or mail, analyzes request, provide information requested or ascertains who can best provide the information and routes the request to the proper person or department.
• Carrying out administrative tasks
• Respond to guest request and needs under company brand standard.
• Operate Switchboard.
• Maintain liaison with Reception, Reservation, and other department.
Synergia Cybercare Inc. 2004 – 2006
Team Leader
• Represent First Fund Financing (American Financial Company)
• Managing and directing the daily activities of call center agents.
• Attending, following up and resolving customer complaints and questions.
• Carrying out performance measurement, monitoring, and evaluation of all agents to improve efficiency.
Access Call Solution 2003 - 2004
Outbound Sales Agent
• Promotes and sells products and services of company.
• Contact businesses or private individuals by phone.
• Data entry and maintenance of customer/potential customer data base.
• Maintain records of telephonic interactions, orders and accounts.
TDS Air-Conditioning Inc. 2000 - 2002
Sales Executive
• Follow up projects and designing air-conditioning layout
• Arranging meetings with potential customers to prospect for new business.
• Representing the Organization at trade exhibitions, events and demonstrations.
• Maintaining and developing relationships with existing customers in person, and via telephone call and emails.
• Making accurate, rapid cost calculations, and providing customers with projected project cost.
Education
Union College London, United Kingdom 2007 - 2010
• Diploma in Web-Design and e-Commerce (Associate Degree)
Air Link International Aviation School 1996 - 2000
• Undergraduate
• Minor Studies in: Communication Arts, Technical Writing/Reporting, Speech & Oral Communication, Business English, Psychology, Human Relation, Management, Humanities, Basic Statistics, Feasibility Study, and Mechanical Drawing.
Reference:
Phillippe Dewes *********.*****@******.***
Communication Manager
Hilton London Metropole
Jocel Aurelio www.synergiacybercare.com
+632 - 9310805
President & Gen. Manager
Synergia Cybercare Inc.
Contact this candidate