Customer Service Sales

DONALD THAMES

**** ******* **** ** • Bethany, LA 71007 • ******.******@*****.*** • 318-***-****

A talented Account Executive with an exceptional acumen to guide top performing teams, generate new business, maintain customer satisfaction, and drive successful growth in highly competitive markets.

INDUSTRIAL ● MANUFACTURING ● DISTRIBUTION ● LOGISTICS

CORE COMPETENCIES

• Strategic Planning • Resource Allocation • Pipeline Administration

• Sales / Marketing • Forecasting / Trending • Contract Negotiations

• Employee / Vendor Relations • Solution Sales Penetration • Financial Channel Management

SUMMARY OF QUALIFICATIONS

•Results oriented, versatile professional with a solid work ethic and natural leadership capabilities to support overall organizational goals for growth and profitability through effective market share capture.

•Proven track record of delivering unparalleled service to each and every client and using cutting edge solution selling techniques that result in significantly higher sales from the field.

•Possess the drive, resourcefulness and ability to thrive in challenging environments and utilize superb critical thinking and analytical skills in providing innovative solutions to existing or emerging problems.

•Exceptional communication, interpersonal, and negotiation skills, professional presentation, and client relations building abilities that result in consistently increased sales and customer base.

•Focus on bottom-line profitability by monitoring and ensuring performance aligns with overall organizational goals—solid history of achievement for meeting or surpassing established goals.

PROFESSIONAL EXPERIENCE

Commercial Account Executive November 2009 to Present

ADT SECURITY SERVICES

Prospect and sale Fire Alarm,CCTV, Intrusion and Access Control systems to large businesses including Churches,Hospitals,Manufacturing Facilities and others in Northern Louisiana area.

Small Business Sales October 2007 to November 2009

ADT SECURITY SERVICES Shreveport, LA

•Skillfully prospect small businesses and other facilities less than 5000 square feet selling Itrusion, CCTV and Access Control Systems in Northern Louisiana.

•Instrumental in obtaining “#1 Small Business Sales Associate” within the northern Louisiana region.

•Continuously accomplish more than 70% of closing with established engagements.

•Advanced to Commercial Sales Executive

•AREA MANAGER July 2006 to February 2007

SAMSON INDUSTRIAL Bossier City, LA

•Accomplished more than $100,000 per month in sales six months in a row through cold calling efforts and closing networked clients.

•Managed a sales staff of eight including assistance in customer service and solution sales.

•Set pace to expand sales in first year from $750,000 to over $1 million in first six months.

OPERATIONS MANAGER September 2002 to May 2005

AIRGAS Shreveport, LA

•Forecasted sales trends, implemented inventory and customer service programs, and tracked department productivity maintaining operations within company regulations.

•Completed corporate management and leadership training for 10 to achieve productivity, employee retention goals and ensure high levels of customer service.

•Compiled and evaluated employee comments and restructured corporate policies and procedures for operational enhancements while sustaining a perfect safety record.

•Provided superior and extensive orientation and hands on training to new company personnel.

•Guaranteed continuous production course devoid of compromising eminence and considering the 5 areas of metrics; safety, quality, delivery, morale and environment.

•Instituted safety environment and culture resulting in zero lost days due to injury.

•Reduced delivery costs by 6% through efficient truck routing and deliver schedule.

ADDITIONAL EXPERIENCE

•Branch/Regional Manager, MSC Industrial, Shreveport, LA, October 1986 to May 2002.

EDUCATION AND TRAINING

LSU SHREVEPORT Shreveport, LA

BOSSIER COMMUNITY COLLEGE Bossier City, LA

Area of Study: Business Management

TRAINING, CERTIFICATIONS, LICENSES AND ACCOMPLISHMENTS

State Fire Marshall License.

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