Project Manager Management

DIMRA CHICHE

**** ***** ***** ****** ~ Springfield, Virginia 22153

Mobile: 703-***-**** w3g9ni@r.postjobfree.com

QUALIFICATIONS

Project Management ~ Client Relations ~ Training & Development ~ Operations ~ Technology

Experienced, performance-driven Professional with proven success in providing exceptional project management, implementation, strategic planning, and technical support. Targeting a position within Technology or Government. Superior communication, analytical, leadership, and problem-solving abilities. Skilled in causing breakthrough results in processes others find overwhelming. Optimized operations by 38% for Washington Metropolitan Area Transit Authority by strategizing purchasing initiatives for customers, reorganizing logistics and expenditures, and negotiating with key vendors, while successfully staying under budget for all projects. Possesses a remarkable business acumen, effectively interacts with executives, decision-makers, and clients. Improved student retention by 42% and achieved a 100% customer satisfaction rating at Strayer University by working one-on-one with students to resolve issues, reassess goals, and generate solutions that allowed them to finish their education. Additional capabilities include:

• Research, Analytics, & Reports • Process Improvement • Policies & Procedures

• Contracts Administration • Laws & Regulations • Costs Analysis & Negotiations

• Client & Program Management • Team Building & Training • Administration

• Special Projects • Scheduling & Recordkeeping • Database Management

CERTIFICATIONS & ADDITIONAL TECHNICAL QUALIFICATIONS

• MCSE Track Completed

• Computer Networking: Windows NT Server 4.0, Windows NT Enterprise, TCP/IP, NT Workstation, Internet Information Server, and SQL Server.

• Programming: C, C++, Visual Basic, HTML, and Java

• Database: Oracle, PL/SQL, FoxPro

• Microsoft Office Suite: Word, Excel, PowerPoint, Access, Outlook, Visio, CMS, CAFÉ Systems, NICE, QuickBooks and Quicken for invoicing, billing, reporting, and budget management.

• Highly proficient in Spreadsheet Technology (MS Excel) and Database Management.

LANGUAGES

• Amharic - Fluent

• French - Moderate

PROFESSIONAL EXPERIENCE

WASHINGTON METROPOLITAN AREA TRANSIT ATUHORITY, Washington, DC 2011 - 2011

Business Analyst (Contractor)

• Oversaw and managed logistical planning, transport budgets, storage data, and expenditures; facilitated accrual reports of technical network operation center.

• Cultivated professional relationships with high-level management, executives, government agencies, statutory authorities, and clients on a regular basis; built and maintained partnerships and led efforts to ensure the highest degree of customer satisfaction on all levels.

• Strategized and implemented remedial measures, purchasing and finance initiatives; ensured proper maintenance, shipping, storage, and construction of materials, software, and hardware.

STRAYER UNIVERSITY, Washington, DC 2009 – 2010

Student Support Manager

• Directed a team of eleven employees and school officials; provided training and professional development related to student services, retention, enrollment strategies, and post educational planning.

• Worked cross-functionally with multiple departments to identify and resolve student issues, collaborate on strategies to keep students on track, and collectively gather information for student records.

• Counseled hundreds of students for re-enrollment; conducted meetings and established departmental goals on a regular basis.

• Exceeded yearly goals for all criteria, recognized for working effectively with students and administration; developed administrative and technical solutions that streamlined data and lessened workload by 20% without the need to hire additional staff.

DIMRA CHICHE Page Two

PROFESSIONAL EXPERIENCE

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TECKNOMIC, LLC, Washington, DC 2008 - 2009

Project Manager (Contractor)

• Managed highly successful implementation of various projects while working collaboratively with department heads, technical and procurement associates, and regulatory agencies; delegated tasks for optimum time management and prepared status and Ad-Hoc reports for management team.

• Identified and resolved critical budget issues in adherence to company’s financial goals and forecasting; managed requests, cost analysis for projects requiring repeat-annual funding, compliance matters, state and federal inquiries, marketing costs, and estimated performance measurements for employees.

• Developed contract modifications for subcontractors, accrued and calculated expenses, and prepared financial reports for departments.

• Recommended and advised management teams on project logistics, course of action, and expenditure management; monitored travel and program initiatives for company officers.

DEPARTMENT OF HOMELAND SECURITY, Rosslyn, Virginia 2006 - 2006

Applications Engineer (Contractor)

• Oversaw research and project management for a fast-paced, time-sensitive environment; conducted User Acceptance Testing (UAT) and worked with team to reach quantitative goals.

STRAYER UNIVERSITY, Washington, DC 2002 - 2005

Admissions Officer

• Managed full-cycle admissions process for University’s enrollment program; met with thousands of prospective students and families to review admissions requirements, discuss financial options, and establish and enrollment and education plan for each individual.

• Oversaw market outreach, presentations, and public speaking forums; created effective PowerPoint presentations for targeted groups and dynamic brochures for sales campaigns.

• Generated leads through diligent efforts at conferences, trade shows, exhibitions, and special events.

• Awarded “Top Representative Of The Month” multiple times for outstanding enrollment; achieved national recognition for having highest number of enrollments, earning “Top Lead Producer Award.”

GLOBAL ONE, Reston, Virginia 2000 - 2001

Project Coordinator

• Supported and managed project development for multi-product data orders for high-profile global corporate customers; provided customer service, sales support, and activities planning for Program Lead.

• Identified customers’ needs and worked with engineering to deliver specifications; assisted out-of-area sales team with help desk issues via the email system.

• Researched and resolved problems, changes, and revisions utilizing Netscape, OE/Sots, Mover, and MS Prod.

DEMOCRACY DATA LLC, Alexandria, Virginia 1999 - 2000

Data Analyst (Contractor)

• Developed and maintained applications on Fox Pro and SQL Server to ensure accurate database accessibility for customers; led and executed data preservation projects, ran complex procedures for data recovery, and provided price quotes.

EDUCATION

STRAYER UNIVERSITY, Newington, Virginia

Masters of Business Administration in Management, 2004

Bachelor of Science in Information Systems, 2002

Concentration in Project Management / MCSE

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