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Customer Service Technician

Location:
Ocala, FL, 34476
Salary:
15.00/hr.
Posted:
October 11, 2012

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Resume:

Frederick W. Roebuck

**** ** ***** **. *****, FL. 34476 352-***-**** w3g0zc@r.postjobfree.com

*SR. R&D Eng. Tech / Asst. * Electro / Mechanical Maintenance/ Tech. *Sr. Tester

Strong extensive hands on experience assisting engineering in R&D prototype fabrication, testing, manufacturing & electro/mechanical environments. Has strong knowledge of related lab equipment and tools including scopes, power supplies, function generators, meters, electronic and electro/optics components, computers, electronic equipment, lasers, optics and sensors alignment and calibration, fiber optic endoscope assembly, machine shop equipment, programmable testing and measuring and precision assembly. Strong skills in through-hole and SMT PCB assembly techniques. Calibration & alignment checks at ISO 9002 series environments with surface mount and thru-hole component level repair, Customer service experience and documentation . Making difficult ideas reality has been my expertise. Recognized as being a positive, optimistic, dedicated-well organized team oriented and detail minded individual who consistently applies a logical and systematic approach to problem solving. Certified solderer from several companies. Capable of multitasking with a continued high level of proficiency.

FULL TIME EMPLOYMENT:

Restor Telecom. Leesburg,FL.

02/2012 to present. Maintenance Technician. Contractor.

Repair of telecom equipment for Verizon, AT&T, and other telecom companies. Maintenance and repair of company equipment. Electrical and mechanical tech. Test and troubleshoot electro/mechanical equipment.

Lockheed Martin, Ocala, FL.

7/2009 to7/2010. Tester, Repair Tech.

Tested and repaired electro mechanical, electro optical equipment and sensors for the US Military.

Performed design verification tests to Martin specs and MPP’s and test procedures for each product tested.

Operated computerized test equipment, o-scopes, power supplies, pulse generators & DVM’s, required for each test and documented test results, recorded failures and processed all paperwork thru the MPP.

Honeywell Corp. Clearwater,FL.

10/2007 to 7/2009. Eng.Technician, III, Repair&Maintenance Technician.

Build and test equipment for the Space Shuttle Main Engine Controle and Government projects with Engineers. Utilize all test equipment for board bring up tests and certifications, document all results. Repairs and retrofitting. Operate o-scopes, DVOM, power supplies, signal and pulse generators and related electronics lab equipment. Worked with customers on service of equipment from Honeywell.

Thermal Matrix USA

Largo, FL. 33777

02/2007 to 10/2007. Sr. Electro Mechanical R&D Eng.Technician.

Assist Engineering in the development of Infrared Sensors for the detection of IED’s and Security issues. Built and tested Electronic Systems and circuit boards including fabrication by prints, rough sketches and verbal instructions. Used Electronic theory, computers and Electronics test equipment, for the circuit boards, Calibrations and Troubleshooting of Imaging Systems, subassemblies and prototypes.

Penn State University, Electro Optics Center.

Northpoint Facility, Freeport, PA.

4/04 to 01/2007 Sr. Engineering Assistant Technician.

Build, test and repair Government Electro-Optics and Infrared Sensors (FLIR) & Fire Control equipment to government specs. Including Environmental Test & Fabrication of Electro/Mechanical/Optical process. Assist Engineers and Scientists in labs with Electro-Optics issues and problems. Worked on Millimeter wave and Terahertz sensors. Customer service repairs with companies purchasing our products.

Stage Unlimited Entertainment agency. Owner. Customer Service agent Rep. 1990 -2010

Dealt one on one with the public for weddings, anniversaries, private parties, and functions of all types.

Page 2 Frederick W. Roebuck

Spectra Systems Corp. East Providence RI. (Contractor)

7/2002 to 1/03 Engineering Electro Mechanical Service Technician

Build and test Electro/Optical Imaging Equipment. Test of incoming optics, lenses, filters and crystals for Engineers. Service Electronic, Mechanical and Optical Imaging equipment for today’s security industry. Utilized O Scopes, multimeters, power supplies, Huntron curve tracer for testing of IC boards. PM, repair and retrofit of hi-tech computer operated equipment in the product development labs.

Affymetrix Corp. Bedford MA. (Contractor)

11/2001 to7/2002 R&D Electronic / Mechanical Engineering Technician

Assist Engineering with the development of Electro/Mechanical/Optical equipment for the Medical industry used for the analization of DNA and Gnomes. Built, tested and performed failure analysis on the equipment and made modifications in machine shop. Performed local service alignments and laser and optics replacements. Responsible for method improvements in the labs. Developed Optics prescriptions with the assistance of Photon Inc, Beam Scan computer software . Followed Lean Manufacturing guidelines.

Xanoptix Corp. Merrimack N.H. (Contractor)

6/2001 to 11/2001 R&D Opto/Mechanical Engineering Technician

Hands on technician in the development stage of Fiber Optic Switching Technology.

Electronic, mechanical and optical fabrication and testing of micro Cisco switching components for the development of computerized high speed telecom broadband routers in the Telecommunications field. Worked with fiber cabling including fusion splicing, cleaving and polishing.

Remote Reality Corp. Westborough MA.

9/2000 to 5/2001 Opto Mechanical / Imaging R&D Engineering / Technician.

Work with Engineers and Scientists in the development of Hi Tech video and still 360 degree Imaging. Complete optics, computer and mechanical hands on fabrication, DVT testing & field service including Lab View and Photo Shop. Performed calculations & analysis on collected data. Tested all products to our customers specifications. Interacted with all vendors and suppliers including customer service.

Vista Medical Technologies Westborough, MA. & Remote Reality & Corning OCA. 12/96 to 9/2000 Sr. Engineering Lead Technician. Hands on lead technician for medical Optics, Fiber-Optics and Endoscope equipment used for minimally invasive Cardiothoracic surgery and Head, Neck and Spine surgery throughout the world. Build and tested proto-types of micro circuits for evaluation in selective hospitals and medical technology shows in USA and Europe. Total fabrication including designing, machining, electrical, optical, fiber-optics, and packaging. keeping an accurate log of engineering equipment and parts on computer including procurement and built test fixtures required for all labs. Customer service Rep with the FDA and Vista handling all repair requests.

PROFESSIONAL TRAINING:

Electronic Technology (ASEE equivalent) Florida Technology College, Orlando Fla.

Auto Cad & Harmonious Relations classes. Assabet Valley Technical College, Marlboro MA.

Annual soldering and wiring MIL-SPEC certifications.

ISO-9002 Working Standards

ADDITIONAL INFORMATION: Held secret clearance issued by DISCO.

MILITARY: U.S. Army Veteran



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