Customer Service Representative

**** ***** *** ******,** *****

214-***-**** *****************@*****.***

Claudia s. pacheco

objective

Seeking to serve in a position which allows for advancement as well as challenging responsibilities in a professional environment.

Abilities

11 years of customer service

Excellent written and verbal communication skills

Extremely productive in a high volume, high stress environment

Bilingual- Spanish reading and writing

10-Key (by touch), typing

Self Starter

Excellent interpersonal skills; phone manner and office etiquette

Employment

Law Offices of Manuel E. Solis

March 2011- Present

Legal Assistant

Fluent in Spanish- Speak and Writing

Meet with clients to discuss details of case.

Processing all necessary forms, correspondence, and managing cases

Self starter with attention to detail a necessity

Prepare affidavits or other documents, such as legal correspondence, and organize and maintain documents in paper or electronic filing system.

Prepare legal documents, including briefs, appeals and contracts

Harmony Science & Math Academy Grand Prairie, Tx

June 2009 – June 2010

Head Secretary

Perform duties under minimal supervision

Assisted students or teachers with situations

Multi-task from secretary to nurse while she was unavailable. Maintain filing system as required by a supervisor and confidential information of office related information.

Multitask from secretary to nurse while nurse is unavailable

Citigroup Credit Card Division Irving, Tx

June 2006- January 2007

Customer Service Representative- Private Oil Label

Provided customer service to incoming calls only.

Assisted petroleum cardholders with questions regarding their monthly statement, balance and their payments.

Offered products and service to eligible cardholders.

Earned a bonus every month and was a top seller in my unit.

Always utilized the correct systems to process customer requests.

Dallas County Commissioner’s Court Dallas, Tx

November 2001- April 2002

Receptionist

Answered inbound and outbound calls

Assisted callers with problems and directed them to the right department.

Opened and distributed all mail that came into the office

Maintained a well organized office, filing, etc.

The Associates Credit Card Co. (Citigroup) Irving,Tx

February 1999- June 2001

Fraud Analyst II

Monitored and detected fraudulent activity on business and personal accounts.

Provided authorizations on accounts when needed

Internal and external customer service

Assisted with Spanish speaking cardholder calls

The Associates Credit Card Co. (Citigroup) Irving, Tx

January 1998- February 1999

Western Union Bank Card Representative

Provided authorizations and wired money to cardholders all over the United States

Handled large payments and returned check faxes

Internal customer service only

Education

Skyline High School Dallas, Tx

August 1992- May 1996

Languages

Spanish- Reading and Writing

REFERENCES

Maricela Mendez- Parkland Hospital - 214-***-****

Betzy Aguilar- Paralegal - 214-***-****

Christina Lopez - Children’s Medical Center - 214-***-****

Michelle Richardson- American Airlines (employee#385852) 214-***-****

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