Customer Service Engineer

Summary of Qualifications

• Over ** years of Solid Computer and Telecommunication Hardware Engineering Experience.

• Extensive knowledge of techniques of mechanical and electrical drawing and map drafting.

• Deep knowledge of Analog/TDMA/CDMA/GSM technology; terminology, methods, and practices of RF design engineering.

• Sound knowledge of construction techniques; electronic hardware and software, i.e., spreadsheets, word documents, power point, and drafting software (ProE, AutoCAD and Cadence).

• In-depth knowledge of all environmental as well as Occupational Safety and Health rules created by OSHA and other organizations.

• Profound skills in interpreting test data from sources such as PCB Design, Factory Test, and Cellular Field Diagnostic software.

• Remarkable ability to organize, prioritizes, and assign task effectively.

• Excellent ability to establish and maintain effective working relationships with customers, supervisors, co-workers, vendors, and contractors.

• Demonstrates working knowledge of PCB design techniques.

• Knowledge of electro-mechanical and thermal design as it relates to PCBs and packaging.

• In-depth knowledge of electronic hardware development concepts, practices and procedures.

• Knowledge of telecommunication and Internet networks includes transmission line theory, system design, and hardware equipment design.

• Remarkable familiarity with electronic designs, project planning, scheduling and execution.

• Great ability to perform multi-task and meet deadlines even under high pressure situations.

• Immense flexibility handling a variety of tasks and shift priorities simultaneously.

• Demonstrates ability to work with cross functional teams including Software, Test, Hardware, System, Marketing, and many other teams.

• Seven Patent disclosures while employed at Motorola.

Professional Experience

Microsoft, Redmond, WA 12/2009 - Present

Hardware Design Engineer 2

Department: NPIDFX Engineering

• Verify that New Products can be efficiently manufactured through Design Guidelines and Standards

• Resolving manufacturing issues during design phase of new product.

• Tasked with Improvement of the Hardware design, test, and manufacturing quality for several new products introductions at Microsoft.

• Completed Printed Circuit Board layout and fabrication. Proficient with PCB CAD (Cadence) layout and several other fabrication software tools.

• Use of Microsoft Office products; Word, Excel, Visio and PowerPoint with specific experience in technical presentation preparation, process flowcharting, technical specification authoring and spreadsheet manipulation.

• Comprehensive assembly and fabrication analysis and integration with design.

• Familiarity with industry standards (IPC, JEDEC, IEEE, EIA, etc.)

• Write documentation referring to DFx Engineering standards. Reliability and quality engineering experience was required to complete task.

Honeywell, Clearwater, FL 2/2009 – 12/2009

Lead Advanced Environmental Engineering Technician

Department: Environmental Engineering (Environmental Lab Team)

• Environmental Validation, Troubleshooting, and Certification for NASA and Military Defense products.

• Conduct Vibration, Climatic, Vacuum, and Purge & Leak testing on NASA and Defense navigational products per required standards.

• Certified NASA-STD-8739.3, Military IPC620 J STD-001 soldering and cable assembly (Renewal in July 2011).

• Conducted environmental tests and test operations. Sets up and operate sophisticated test equipment utilizing a detailed knowledge of equipment and test procedures.

• Sets up and operate laboratory monitoring, recording and control equipment and instrumentation. Ensures the establishment and maintenance of complete test records, photographs and log books.

• Interpret specifications and written and verbal instructions. Prepares test procedures reflecting the indicated requirements.

• Wrote and published several Environmental Test Procedures for climatic and pressure testing using high level test equipment for navigational devices.

• Perform individual shop assessments for hazardous waste, chemical compounds, safety, and lean manufacturing standards.

• Keep standards checklist, regulations, and policies up to date with current requirements.

• Worked on the Team responsible for ESD, FOD, and Material safety data sheets (MSDS) and labels for hazardous chemicals used or present in the workplace.

F5 Networks, Seattle, WA 12/2006 – 1/2009

Sr Hardware Engineer

• Maintained product support for existing hardware (Traffic Management networking systems).

• Performed product and environmental testing on newly developed products (NPI).

• Completed Network and Traffic Management equipment analysis and corrective action implementation.

• Performed Analysis, Manufacturing Process, and Vendor Corrective Action implementation.

• Developed product and manufacturing process improvements.

• Write documentation to accompany the new product at delivery.

Intel, Dupont, WA 11/2005 – 12/2006

Sr Manufacturing Engineer

Department: Manufacturing Engineering (Manufacturing Team)

• Validation, Troubleshooting, and repair of superior enterprise computing

solutions systems.

• Environmental certification and qualification of superior enterprise computing

solutions systems.

• Setup Acoustic chamber and computer for Hemisphere Measurement Surface

Method and performing Acoustic Sound Power measurements on superior

enterprise computing solutions systems at the Intel Environmental Lab in Dupont, WA.

• Completed ESD, EMI, Temperature Chamber, Shock & Vibration testing of Information Technology Equipment designed at Intel.

• Design of Mechanical components using ProE, cable design using AutoCAD.

• Design of Electronic PCBs using Cadence 15.2 also experienced some library work.

• Technical writing of User Guides, Manufacturing Assembly Instructions, Failure Analysis, and First Article documents.

Motorola, Seattle, WA 5/1998 – 8/2005

Sr Field Engineer

Department: Field Engineering (Marketing Team)

• Provided technical support and training to Marketing & Sales Teams major Telecommunication Data Center Management, System Networks, MSO, s and Customer Service facilities internationally and within the United States

• Documented, and provided engineering solutions for issues identified in the Motorola Factory, Repair Depot, and in the Field.

• Worked with FedEx on the design and rollout of the ExpressClear® Electronic Customs Clearance System to expedite regulatory clearance while cargo is en route. This Bar Code System was the original technology used with cellular capabilities that allowed the tracking of packages as they traveled around the world. Worked with several customers and organizations developing and troubleshooting many other new product introductions.

• SR Field Engineering Manager responsible for a new carrier called Pacific Wireless that was introduced in the Fresno and Sacramento area. Required new Subscriber and System development utilizing High Tower & High Power communications.

• Involved working closely with customers, engineering team, partner management, support and marketing to serve as a point of contact for technical issues discovered in the field.

• Document all customer issues including problem, resolution and time to fix.

• Telecommunication systems troubleshooting and analysis.

• Drive testing conducted to analyze issues with the system or handheld device.

• Assisted with product marketing efforts such as defining and implementing a customer telecommunications strategy.

• Defined market research studies to gain knowledge about user technical attitudes and behavior for current and new products.

• Produce product collateral such as customer presentations, teleconferences, and product issue studies.

Motorola, Plantation, FL 12/1991 – 5/1998

Sr Hardware Design Engineer

Department: Development Engineering (Subscriber Team)

• Responsible for Troubleshooting, Repair, Corrective Action of RF, Audio, Analog, and Digital circuits of several subscriber units developed.

• Performed RF measurement to verify circuits were in spec (BER, TX power, SQE, RX Strength, ERP, and more).

• Used RF and other electronic equipment (SA, Oscope, DVM, SG, Power Meters, and more) for Troubleshooting and Testing circuits within the subscriber unit.

• Development and building of a prototype Semi Automated Test Station and Test Procedure cellular phone product in the Test Lab. This was the prototype for the factory Automated Test Station used for production.

• Directed technical support during Environmental lab testing of MOT cellular products.

• Responsible for completing the FCC testing & filing of several MOT cellular phones.

• Developed the Design and participated in the Ship Acceptance of several new Telecommunication products

• Responsible for designing PCB layout of Audio / DC circuit using a newly created ASIC component.

• Responsible for designing PCB layout of RF Receiver circuit using a newly created ASIC (ADACUS) component.

• Completed testing of newly developed Receiver circuit for iDEN TDMA cellular device

• Composed and wrote several User Guide and Field Service Manuals for several Motorola products sold to millions of end users.

• Established the setup, logistics, and business objective for the Motorola Repair Depot

• Composed training classes that were used to provide technical training.

• Worked on the MERT Team responsible for Emergency Evacuation, and Material safety data sheets (MSDS) and labels for hazardous chemicals used or present in the workplace.

CORE International, Seattle, WA

SR Engineering Technician

Department: Development Engineering

• Provided Technical Support to Research & Development Hardware and Software Engineers for NPI.

• Resolved customer service support issues for new and current enterprise computer products.

Allied Signal Aerospace Div. FT Lauderdale, FL.

Technical Operations Engineering Technician

Department: Development Engineering (TCAS Team)

• Hardware Test Development of real-time embedded avionics systems for Traffic Control Avoidance System (TCAS) / Transponder products.

• Worked with the Avionics Engineering Test Department creating mechanical drawings and electronic schematics while supporting SW & HW Engineers.

• Formulated component level evaluation and certification.

• Conducted preventive maintenance, repairs and troubleshooting of test equipment and Automated Test Stations (ATS) used for TCAS manufacturing.

• Troubleshooting to component level all circuits.

Education and Professional Certification

BOCES (Electronic Manufacturing Technology); Diploma (1982)

Broome Community College, NY

AS Electronic Engineering Technology (1984)

Sheridan Vocational, FL

CAD Design Certificate (1987)

Motorola University, FL

Six Sigma, C++, and many other Classes (1991 - 2005)

80+ hours of classes per year required.

Honeywell, FL

Certified NASA-STD-8739.3, Military IPC620 J STD-001 soldering (2009)

Contact this candidate