Customer Service Sales
Resume:
Mercy Fiallo
*** *. *** **. *********, Al. *****
*********@*****.***
Objective: Manager in a positive attitude growth oriented company
Skill Summary: Customer-focused accounting / office management professional with 15 years of experience managing office staff, payroll and receivable/payable accounts. Effective troubleshooter and researcher with exceptional verbal and written communication skills. Detail-oriented with strong analytical skills producing quality products under strict deadline pressures. Bilingual-English/Spanish
Professional Experience
Lead Generator / Credit Specialist/ Sales Associate/ Certified Cashier
Pro-desk Specialist: The Home Depot
Date employed: Sept. 2011 – Present
• Responsible for producing sales leads for the outside sales specialist. Created special sales events to increase sales. Personally improved store sales standings from 45th in region to number 2.
• As a credit specialist I would generate on average up to 5 approved credit cards per day. I would motivate store associates to increase credit card applications.
• Would assist customers to locate and purchase products as needed. Assisted each department in stocking, organizing, maintaining merchandise, as well as improving general store appearance.
• Would fill in as cashier whenever necessary to ensure proper wait times. Always maintained a high accuracy level.
Office Manager: Industrial Electrical Systems Corp.
Date employed: Sept. 2004 - 2011
• Responsible for front office and warehouse management, company financials, payroll, accounts receivable/payable/petty cash, financial records, inventory management, employee scheduling, and customer service.
• Manage office policy, procedures, and training for 20+ employees
• Controlled cost by continually analyzing and streamlining operation procedures
• Inventory Management, control, and replenishment for 180,000 sq. ft. warehouse.
• Manage vehicle maintenance and on-hand vehicle inventory
• Sub contracting and supplier management (entire jobs and supply purchasing)
Accounting Technician: Strategic Technologies Inc.
Date employed: 2000-2004
• Received, sorted, processed and coded accounting documents, including invoices and checks. Prepared vouchers, invoices, checks, account statements, and reports for accounts receivable and payables. Produces batch control worksheets, processed vouchers copies according to appropriation, and maintained monthly reports. Prepared financial statements, journal entries, month-end close, and collection vouchers.
• Matched hard copy accounting documents to automated documents system transmittals; identified and corrected erroneous transactions. Researched and reconciled incomplete data and requested addition supporting documentation when needed; filed completed cases.
• Monitored budget activity, utilizing Merged Accountability Funds Reporting system and Excel spreadsheets to input and track billing information.
Administrative Assistant: Neighborhood Health Physicians
Date employed: 1997-2000
• Performed clerical functions associated with designated laboratory area. Reviewed reports clerical accuracy and clinical indications, helped maintain files, and accurately input results into computer database. Track inventory and reagent use; request supplies for supervisor on a weekly bases.
• Managed office within budget guidelines to include clerical and auxiliary supply, purchases, equipment upgrades, labs and labor cost.
• Assisted medical clinics, nurses, P.A.’s, and Hospital administrative staff with coding for all aspects of health care, both in-patient and outpatient procedures. Scheduled all staff meetings with health-care providers, and medical billing.
Customer Service: United Parcel Service
Date Employed: 1995-1997
• Customer Service/Sales administration; trusted key holder open/close store; prepare daily deposits and sales reports. Process customer payments, balance cash drawer and maintained sales records. Interact with other stores as needed. Motivate staff to meet goals. Maintained store appearance and stock shelves; identify and respond to security risks and thefts.
Education:
Miami Dade Community College, Associates in Accounting with Honors
Braddock High School, Miami FL.
Proficient in Excel, Word, Outlook and PowerPoint. Microsoft office.
Contact this candidate