Carolyn Courtman

*** *********** *******, ******, *******, L9T 0M4

Home 289-***-**** Mobile 905-***-****

E-Mail: w36r1r@r.postjobfree.com

Education:

Graduated from The Canadian Therapeutic College Registered Massage Therapy program in October 2008.

Honours graduate of the Law and Security Program at Sheridan College, April 2003.

Recipient of the Academic Excellence award for the Law and Security program.

Highlights of Skills and Qualifications:

Ability to meet deadlines, prioritize and produce under pressure.

Strong organizational skills and excellent at multitasking.

Reliable and responsible, dedicated and positive in attitude with an extremely high level work ethic.

Self directed, motivated and flexible.

Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.

Excellent written and verbal communication skills.

Excellent time management skills.

Training in defense and arrest tactics.

Obtained First-aid and CPR certificates.

Ability to be a successful leader and team player.

Employment History:

Ricki's 2010- present

Manager

Opening and closing procedures including staff scheduling and payroll.

Oversee all store operations and issues on a daily basis.

Keeping track of stores budgets and hours on a daily basis.

Comprise an action plan according to the needs of the store and budgets.

Visual merchandising.

Training and coaching of staff members.

Oversee shipping and receiving.

Implement corporate procedures within the store.

At Your Service Computer and Network Solutions 2009-2010 (temporary work)

Administrative Assistant

Cold calling potential clients and scheduling appointments.

Providing administrative support to clients through effectively maintaining and coordinating calendars, scheduling appointments and meetings.

Provide general office administrative services.

Run reports in excel and other data gathering programs as requested.

Generate, review and file reports.

Accurately maintain potential customer files and complete data entry.

Create statistics, send out customer brochures or correspondence and related documents.

Carolyn Courtman

925 Hasselfeldt Heights, Milton, Ontario, L9T 0M4

Home 289-***-**** Mobile 905-***-****

E-mail: w36r1r@r.postjobfree.com

Maid Simply 2007-2008 (Part time employment while attending full time studies)

Domestic employee

Clean homes based on customer request.

Responsible for handling payments, keys to homes and care of pets.

Training of new staff.

Bluenotes 2005-2007

Store Manager

Opening and closing procedures.

Staff scheduling and payroll.

Oversee all store operations and issues on a daily basis.

Keeping track of stores budgets and hours on a daily basis.

Comprise an action plan according to the needs of the store and budgets.

Visual merchandising.

Training and coaching of staff members.

Oversee shipping and receiving.

Implement corporate procedures within the store.

Training and coaching of new managers.

Opening new locations, training and development of team members.

Extreme Pita 2002-2005

Store Manager

Coordinate opening and closing of store.

Organize customer orders and ensured all were prepared correctly.

Focus on guest satisfaction along with fast and efficient service.

Coordinate scheduling and recruiting while demonstrating skills of an effective leader and an increased level of customer service.

Handle all ordering, receiving and payroll duties.

Handle hiring and training of staff, provided coaching and direction to employees to take action and achieve operational goals.

Montana’s Cookhouse 2002-2005

Server, Bartender

Opening and closing front of house procedures.

Suggestive selling, 100% guest focus with fast and efficient service in a fast paced environment.

Cleaning and maintenance of section as required as well as training of new servers.

Obtained Smart Serve certification.

Cash and credit handling, including ensuring cash balance at end of shift.

Volunteer Work

Canadian Cancer Society January 2003-Present

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