Telecommute CSA

OBJECTIVE:

To utilize my excellent communication skills, expertise in customer relations, excellent phone etiquette along with my problem solving, analytical skills, and patience,to increase productivity of my employer

OBJECTIVE:

SKILL-SET HIGHLIGHTS:

Adamant work ethics and integrity

Proficient in Computer operations, answering phones

Several years experience in retail management

Strong communication skills, works well with people

Problem solving, analytical skills

Excellent and proven customer service record

Exceptional organizational skills, very detail-oriented and determined

Ability to multi-task in any work environment

EXPERIENCE:

. DirecTv ACE-Customer Service Representative

Home-Based Customer Service Rep. through Convergys Corp.

Royalton,.KY

10/2011-11/2011

Job Duties: As in inbound ACE-CSR, I was responsible with incoming calls from customers of DirecTv, directly resolving issues in all depts.-Billing, Tech.Support,CRS, and Sales.

. Maloney’s Department Store, Office Manager Salyersville, KY

1981 to 1983

Job Duties: Due to great work ethic and ability to learn, I was successfully promoted from department representative to office manager in short period of time. Performed and completed administrative jobs such as time schedules, end of day sales reports, managing, and customer service issues.

Home-Based Bakery and Seamstress Service, Owner Salyersville, KY

1983 to Present

Job Duties: With 20+ years experience in owning and operating a bakery and seamstress business, I have performed all aspects of management duties, advertising, computer operations, supply inventory and re-ordering, customer relations, and finance budgeting and bookkeeping.

EDUCATION:

Magoffin County High School, Graduate Salyersville, KY

05/1983

High School Diploma

TECHNOLOGY EXPERIENCE:

Expertise in Microsoft Office Software, Microsoft Word, Microsoft Outlook

Proficient with Budgeting and Finance Software

Office Equipment Operations

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