Human Resoures
Resume:
TeMeisha Brown Cummings, MBA/HRM
Baton Rouge, LA 70809
Objective
Seeking a position as a valued member of your organization that leverages my achievements, skills, energy and talent for identifying superior job candidates.
Education
University of Phoenix, MBA-Human Resource Management
Southern University A&M, Baton Rouge, LA – Bachelor of Science in Accounting
Professional Experience
CMC Americas, Inc., Baton Rouge, LA
Human Resources Coordinator, March 2011-Current
• Process payroll via ADP Payroll for all expatriate employees
• Ensures employees’ payroll is accurate and timely
• Ensures the company complies with the payroll tax laws the government regulates
• Maintain various payroll reports to meet the government’s requirements
• Answer inquiries regarding payroll and human resource issues according to employment laws
• Update and maintain employee records in ADP and Ultimatix systems
• Maintain vacation, sick and holiday accruals for each employee
• Process incoming new hire documents ensuring all approvals and forms are acquired
• Perform background checks on all new hires
• Maintain all vendor files to ensure documents are completed and current
• Ensure proper coordination and maintenance of the employee master files and the input of accurate data into the employee database
Affirmative Insurance/USAgencies Insurance, Baton Rouge, LA
Human Resources Operations Trainer, February 2010 - January 2011
• Member of the Policy and Practice Team to enhance current policies and practices in the company
• Research and interpret employment laws for specific applicants or employee relations situations
• Recruit candidates via phone screening and job fairs
• Conduct new agent training in retail operations and new hire orientation
• Conduct Interview and Selection Training for new managers hired in the organization
• Conduct training and development programs for employees in alignment with company strategy
• Present information using a variety of instructional techniques and formats
• Organize and develop, or obtain, training procedure manuals, guides and course material for claims
• Monitor, measure, evaluate and record training activities and program effectiveness
• Maintain developments in area of training content and delivery methodologies
• Motivate and supervise staff to ensure that employees receive adequate guidance and resources
Affirmative Insurance/USAgencies, Baton Rouge, LA
Administrative Manager, April 2009 - February 2010
• Direct line supervisor of call center managers, call center representatives and administrative assistants
• Screened applicants for call center representative pool to ensure coverage within the department
• Managed the call center in analyzing agents consolidated reports to ensure representatives are delivering customer service aligned with the Affirmative Customer Experience
• Decreased monthly overall abandonment rate from 25% to under 5%
• Developed scripts and implemented processes to increase the quality of service within the call center
• Supported southeast region management team in analyzing and compiling reporting requirements
• All duties performed in previous business system analyst position were obtained in the administrative manager’s function
• Recommend wage increases, promotions, demotions, discipline, and other employment actions
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Affirmative Insurance/USAgencies, Baton Rouge, LA
Quality Control Specialist/Business Systems Analyst, August 2008 - April 2009
• Assisted in decreasing claims call expectation from 48 hours to 24 hours
• Assisted in decreasing department of insurance complaints by 80%
• Audited incoming and outgoing calls to ensure the quality of service is provided to customers
• Evaluated the performance of calls based on criteria set by management
• Developed and updated training guidelines for new employees in claims call center
• Provided immediate feedback and recommendations to all claims employees to ensure customers receive quality customer service
• Analysis and reporting of key business metrics on daily, weekly, and monthly performance reporting to senior management and parent companies
Trelleborg Sealing Solutions Southwest, Houston, TX
Inside Sales Executive, August 2003 - October 2007
• Communicated with customers on new and existing orders
• Maintained inventory stock on elite customers
• Processed sales orders, purchase order, invoices and quotes for industry customers
• Maintained accounts payable and accounts receivables for internal purchases
• Generated monthly sales reports for distribution to all salesman
• Maintained all Information Technology issues for sales satellite office
• Maintained all inventory and preformed annual inventory reconciliations in the warehouse
Ranger American Security Systems, Houston, TX
Human Resource Analyst, September 2001 - April 2003
• Served as support to 300+ employees regarding payroll, health benefits and leave administration
• Assisted in determining best benefit options with third party administrators
• Maintained all employee personnel records
• Investigated discrepancies with payroll, health benefits and leave administration
• Coordinated benefits open enrollment
• Responded to inquiries from vendors regarding account payments
• Processed payroll in ADP Payroll in compliance with State and Federal tax laws
• Analyzed payroll’s statistics and generated monthly reports
Skills
Effective Oral and Written Communication Skills
Managerial/Supervisory Skills
Recruiting Skills
Customer Relation Skills
Organizational Skills
Web-Site Designing
Software: Ultimatix, Applicant Tracking System (ATS), Oracle, Cognos, Underwriter, PeopleSoft HRMS, PeopleSoft One World (JDEdwards), Windows XP, MS Office Suites 2010, ADP Payroll, Peachtree, HRizon, MS FrontPage, MS Quicken, Quickbooks, SAP, ABM Database
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