Manager Customer Service

KEVIN J. HAMMOND

269-***-**** *** W. *st Ave., Plainwell, MI 49080 w1ulgo@r.postjobfree.com

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OPERATIONS MANAGEMENT

Production, Material Flow, Lean Manufacturing

Recognized throughout career for being a production leader leveraging in-depth knowledge of the product and the manufacturing landscape to significantly increase revenue and operational efficiency. Solid organizational, communications, and time management skills. Adept at bridging gaps between engineering and production to develop process improvement initiatives and converting complex product development concepts in a simple and compete manner. Seeking an Operations Management position in Production, bringing 10+ years of experience as follows:

KEY STRENGTHS

■ Process Analysis ■ Process Improvement ■ Project Management

■ P&L Accountability ■ Scrap Reduction ■ Customer Service

■ Lean Manufacturing ■ Cost Reduction and Budgeting ■ Quality Assurance

■ Material Flow ■ Excel Spreadsheets ■ Manufacturing Software

CORE COMPETENCIES

Results-driven with exceptional practical judgment and memory for details with skill in developing process improvement, communication, data collection and team management directives.

Known strategist who transforms strategic plans into workable solutions and benchmarks for performance against key operational objectives.

Fluent with all lean manufacturing concepts with extensive scope of responsibility and a proven track-record of delivering optimal results in a high growth environment that exceeds operational goals and yields measurable outcomes.

Strong operational process improvement background through effective cost reduction, communication, process efficiency improvements, and scrap reduction.

PROFESSIONAL PROFILE

LDI INC., Grand Rapids, MI 2009-2010

Assumed the role of Operations Manager, including, production, maintenance, shipping, receiving, and material control. Oversaw the generation of maximum profitability and ensured full production levels were met while simutaineously performing safety, quality, cost, and inventory management within operating budget constraints. Supervised and directed all employee disciplinary and training programs, safety programs, and plant improvement projects.

Maintained an efficient workforce during a time of increased sales. Supervised the effective training for new hires.

Increased the visibility of standards and regulations.

Developed excellent customer relationships.

Effectively reduced scrap by increasing the awareness and focusing on the areas that contributed to scrap.

INTERNATIONAL AUTOMOTIVE COMPONENTS INC., Mendon, MI 2002-2009

Assumed the role of Plant Superintendent in the spring of 2004. Responsible for the overall management of production, shipping, receiving, quality and maintenance. Oversaw all plant activities and ensured full production levels were met while simultaneously performing, safety and quality management within operating budget constraints. Supervised and directed all employee disciplinary and training programs, safety programs and plant improvements. Affectively dealt with all Union issues in a fair and consistent manner.

Consistently maintained the most efficient shift of a three shift operation.

Effectively managed three new product launches through effective training and communication.

Kevin Hammond Page 2

Developed and maintained excellent working relationships with Union employees.

Participated in several Kaisen events and implemented efficiency improvements as a result.

Originally hired as a Program Manager. Responsible for the transfer of Sun Visor business from Marlette, MI to a manufacturing facility in Mendon, MI. Oversaw the transfer of assembly equipment, tooling, and all materials. Managed the creation of all documentation required, including work instructions, control plan, and all PPAP documents. Assumed full responsibility to train all employees including supervisors. Effectively managed a new program launch from design to production for a Ford Visor program.

Effectively managed the program through communication to the rest of the plant.

Developed an excellent working relationship to both the customer and the design team.

Managed the program to stay within budget for all facets of the program including tooling, assembly equipment and labor hours.

ENVIROSYSTEMS FURNITURE INC., Grand Rapids, 1998-2002

Assumed the role of Plant Manager oversaw all plant operations including production, engineering, finance, purchasing, maintenance, and material control. Oversaw the generation of maximum profitability and ensured full production levels were met while simultaneously performing safety, quality, cost, and inventory management within operating budget constraints. Supervised and directed all employee disciplinary and training programs, safety programs, and plant improvement projects.

Increased standards and regulations, as well as implemented policies in the company handbook for hiring and training of employees.

Improved overall efficiency of the plant through improved assembly equipment and sound assembly practices.

Effectively managed the transfer of the business to a new facility and maintaining a 100% On-time customer delivery.

MAGNA INTERNATIONAL, Alto, MI 1992-1998

Assumed the role of Engineering Manager in the spring of 1996 to oversee the plant engineering responsibility for all foreign domestic products. Oversaw all plant engineering activities including implementation and verification of assembly equipment, injection mold tooling and production documentation. Responsible for the maintenance of all engineering records and overall management of engineering changes to ensure that program budgets were being met.

Established a comprehensive engineering tracking system to effectively manage product and tooling changes.

Designed and implemented a new office layout to improve communication between quality and project management.

Originally hired as a Cost Engineer in the fall of 1992 to establish an effective quotation system. Responsible for all new quotes for the exterior mirror product including tooling, secondary tooling and piece price. Established and effective benchmark system to compare competitor’s product design to the Magna design.

Instrumental in the presentation of major new quotes to the automotive OEM’s. Successfully aided in the increase sales of the plant from 80 million to over 200 million dollars over a 4 year period.

Established a comprehensive quotation system that effectively transferred the “quoted” cost to “actual” cost once the program was awarded.

Developed a very good relationship with customer purchasing managers to allow a trust in the accuracy of the quotations.

EDUCATION HISTORY

Davenport University, Grand Rapids, MI

Business Administration, minor in Communications

Advanced Excel / Supervisor Training / DuPont Safety Training

REFERENCES AVAILABLE UPON REQUEST

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