Customer Service Manager
Resume:
OSCAR DARIO BLANCO
Alexandria, VA 22311
****************@*****.***
Summary of Skills
Administrative Control
Management
Customer Service
Leadership
Communication Skills
Organizational Development
Research and Problem Solving
Training
Other Skills
Computers: C++, Micros, MS Word, Excel, PowerPoint, and customized database applications
Bi-lingual: Spanish and English
Proficiency: Spanish (100%), English (100%)
Knowledge of mediation and conflict resolution techniques.
Education
Northern Virginia Community College, Alexandria, VA – GPA 3.1
Associate of Science in Business Administration, May 2011
President of the SIFE Team (Students in Free Enterprise) – NVCC – 2010/2011
The George Washington University
6th Annual Student Leadership Symposium:
“Catalyst for Change: The Melting Pot of Leadership”, February 2011
Dale Carnegie Training
Dale Carnegie Workshop Delegation, October 2010
Project Management Institute
Fundamentals of Project Management, October 2010
Northern Virginia Community College, ESL Program
English, High Advanced Level, December 2008
Politécnico Gran Colombiano University, Bogota, Colombia
Industrial Engineering
San Martin University, Bogota, Colombia
Studied Systems Engineering (Software Development) – Four semesters
Recognitions and Awards
President of the SIFE Team (Students in Free Enterprise)
Selected as president of the SIFE Team – NVCC / 2010-2011
Northern Virginia Community College
Recognition for Leadership and Service, 2010 – 2011
Northern Virginia Community College
Selected as the Feature Northern Virginia Community College Website Student for the Summer session and Fall semester – 2011 terms. This prize was awarded for using business as a tool to help people in need and contributing to the development of the community and the student body.
Work History
Northern Virginia Community College Alexandria, VA
Mathematics Peer Tutor - Spanish Tutor Oct 2010 – May 2011
• Help students achieve mastery of their thinking in mathematics and different tasks including preparing for exams and quizzes, overcoming homework-related difficulties, understanding particular problems or concepts, reading textbooks, understanding computer assignments, organizing class notes, answering calculator-related questions, and researching additional information. Additionally, encourage them to make use of the MyMathlab computer software, and printed materials as an additional means for improving math skills.
• Teach Spanish grammar, pronunciation, spelling, vocabulary, composition and conversation. Also, help students learn about Spanish language literature and Spanish and Latin American history and culture, create engaging lesson plans and use visual aids to help students with comprehension.
Café Salsa Restaurant Alexandria, VA
General Manager Aug 2007- Sep 2010
• Managed total restaurant operations in areas of staff management, customer relations, vendor relations, budgets, inventory control, and purchasing of food, beverages and small wares.
• Supervised all aspects of in-house banquet planning, bookings and payment for up to 100 guests.
• Recruited, trained and scheduled a full working staff of up to thirty-five crew members.
• Posted to General Ledger, processed weekly payroll, and prepared weekly and daily sales reports.
• Encouraged Teamwork
• Promoted new business through participation in community events.
• Estimated food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages.
• Resolved customer complaints about food quality or service.
• Directed cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records.
• Monitored actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed.
• Used computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.
• Checked quality of deliveries of fresh food and baked goods.
• Met with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items.
• Arranged for maintenance and repair of equipment and other services.
• Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
• Monitored food preparation and methods.
• Maintained relationships with customers and staff.
• Organized, planned, and prioritized.
Self-employed instructor Bogota, Colombia
Spanish Tutor Aug – Nov 2006
• Taught Spanish to Americans stationed at the U.S. Embassy
World Trade Center- Ample Auto S.A. Bogota, Colombia Marketing Chief May – Nov 2006
• Established database of potential buyers for corporation from China that was establishing corporate headquarters in Colombia to expand throughout Central and South American.
• Identified and contacted Chambers of Commerce throughout Latin America to enlist assistance with profitable terms to establish dealerships and create jobs.
• Departed job for opportunity to move to United States. Supervisor will attest to my strong work ethic and business acumen. Trained replacement.
Center Salomon Bogota, Colombia Administrative Director Aug 2004 – Apr 2006
• Recruited, hired and supervised staff of 25 for entertainment magnate.
• Produced events, coordinated logistics, negotiated contracts.
• Managed all accounts and vendor relations.
• Scheduled appearances on radio, television, and newspaper interviews.
• Operations manager for the retail establishment which sold franchise merchandise, establishing quotas, creating promotions, and training staff.
• Additional duties as required.
A.C. Nielsen of Colombia Bogota, Colombia Systems Operator Jun 2003 – Nov 2003
• Member of five-person team that analyzed data bases for market research firm.
• Produced reports for clients.
• Developed processes for reporting requirements.
Codensa S.A.E.S.P. (Electricity Company) Bogota, Colombia
Inspector and Analyst Feb 2001 – Mar 2002
• Promoted 3 times in 13 months..
• Started as a customer service representative responding to general inquiries and problem resolution.
• As Invoice Analyst managed billing staff and investigated and resolved billing disputes.
• As Inspector and Analyst, visited residential, commercial and industrial customers to research and adjust billings.
Personal References
John Cicconi 1-703-***-****
Angela Garcia 1-703-***-****
Catherine Rojas 1-703-***-****
Other References: Available upon request.
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