Manager Customer Service

Andrea Perry Woodstock, Ga. Cell: 770-***-**** ***************@*****.***

** ***** ********** ** ******* and Administration

Management and Supervisory Experience

Systems: JD Edwards One World, Syspro, Inter-Tel, Laser Fiche, CCC,

Shop Manager, and Nextel

Goal: To obtain an interview and secure a position where I can utilize my extensive experience in billing, customer service, accounting, and project management, while furthering the growth and development of the organization.

Professional Experience:

All Pro Collision Roswell, Ga. 2010-2011

Administrative Assistant/ Front End Client Care

• Heavy phones on multi-line system, point of contact for clients

• Cash handling responsibilities

• Entering employees payroll

• Data entry for warehousing purposes

• Creating and maintaining all client files

• Maintaining office space

Cooper Atlanta Transportation Norcross, Ga. 2009-2010

Account Manager/Logistics Coordinator

• Handled account AR

• Point of contact for clients, including booking and follow-up of both individual clients and corporate accounts

• Met with clients to discuss logistics needs and group transportation needs

• Responsible for maintaining client files and bringing in new accounts

Builder Specialties, Inc. (formerly Residential Construction Specialties) Norcross, Ga. 2008-2009

Billing Manager

• Billed all bill- backs to vendors for advertising and displays, sent all bills to vendors for approval and payment

• Set up procedures and billed out all credit, re-bills and return merchandise authorizations

• Conducted sales requests for all Purchase Orders needed from builders through e-mails and websites

• Responsible for mass marketing in the Southeast Region

• Responsible for creating and maintaining all Purchase Orders from a large database of clients

• Maintained billing of appliances, fireplaces, garage doors, and insulation ticket; oversaw and corrected all errors in pricing

Residential Construction Specialties, Inc. Norcross, Ga. 1996-2008

Billing Manager

• Supervision of 3 to 5 people, handled responsible for hiring, terminations, annual reviews

• Worked with President and three Vice Presidents on special projects pertaining to sales and credit studies

• Oversaw all billing for 3000 customers at $250,000 per day, averaged 500 to 700 invoices per day

• Supervised any problems with billing, credits and re-bills, and training on correcting problems with other departments

• Created and implemented company procedures for billing, scanning, and returned item processes

• Researched and implemented Laser Fiche scanning process of PO, controls, and pick tickets.

• Employee training on all computer software programs pertinent to the company

• Responsible for all vendor accounts including payables and receivables

• Administered leases and problems with all office equipment

• Ordering, training and activating of 200 Nextel and 30 Blackberries

• Assisted Parent company IT department with all computer and server issues, software, and hardware for 7 offices

• Assisted with program conversion from MCBA to JD Edwards One World

• Project management for telecommunication devices for company location move

• Started company as Billing Clerk , promoted to Accounts Payable Clerk, COD account manager, and then Billing Manager.

Education:

• Graduated from Roswell High School

• Graduated 2009 at Penn Foster for Medical Billing and Coding

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Special Skills: Extremely proficient in Microsoft Suite, Quickbooks, and specialized software as listed above. Excellent interpersonal communication skills. Excel in internal and external customer service, knowledge of multi-line phone systems. Superior project management and time management skills.

Professional Affiliations:

• Member of United States Junior Chamber, Georgia Junior Chamber, and North Fulton Junior Chamber, 1991- present. Founding member of the North Fulton Jaycees. Served on the Board of Directors, North Fulton Jaycees, for almost 20 years.

• Local President 2001, State Region Director, 2003.

• Awarded Georgia Jaycees Staff Officer of the Year, Writing Winner of the Year, Family of the Year, John H. Armbruster award recipient.

• National finalist for Family of the Year (Andrew and Charlotte Mungenast Award).

• Awarded North Fulton Outstanding Jaycee of the Year, and Vice President of the Year several years running.

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