NITIN WADHWA

: +91-989*******, ****- ******* : w1glvb@r.postjobfree.com

: Flat No. 503, Gardenia Tower, Green Valley, Sector – 42, Faridabad- 121010

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Seeking challenging assignments in an organization of repute which provides me avenues for professional learning and makes good use of my technical skills and encourages individual growth

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PROFILE

• Competent & diligent professional having experience of 5+ years in Customer Relationship Management, After-sales Service, Business Development, Sales & Marketing Management, Strategic Planning and Liaison & Coordination.

• Strong communication skills, presentation skill, exceptional time management skill, proactive working attitude and strong customer service mentality. Master’s degree in International Business Management (MIBM).

• Expertise in strategically maintaining highest standards of customer service giving preference to customer satisfaction & promptly resolving customer problems & concerns; ability to conceive efficient solutions utilizing innovative ideas. Industrious, thrives on a challenge while working effectively with all levels of management and the people therein.

• Adept in mapping customer requirements and implementing strategies to achieve client satisfaction, tracking market dynamics and initiating reinforcements to neutralize competitors' moves.

OPERATIONAL EXPERTISE

Business Development • Customer Relationship Management • Sales & Marketing Management • Strong Interpersonal Skills • Sharp Analytical Skills • Leadership Skills •Internet Marketing ________________________________________PROFESSIONAL EXPERIENCE

Eli Research India (P) Limited April 2012 – Till Date

Marketing Executive

• Plan and execute webinars on diverse healthcare topics in consultation with speakers and editors

• Coordination and follow up with the speakers for topic selection, scheduling and to receive marketing materials, CEU quiz, seed questions, PowerPoint presentations etc. on time.

• Moderate webinars; provide feedback on quality of presentation & attendee interaction

• Coordination with cross-functional teams and vendors.

KANGAROOWINGS.COM Jan’12 – Till Date

• Currently Pursuing Internet Marketing Diploma Course from Kangaroowings.com, affiliated by New York Kangaroo wings.

• Purpose of this Course: Was to explore new online marketing strategies which would help me in my career. During this course I have learnt how to generate business leads through digital marketing methods.

SPORTS DIRECT INTERNATIONAL Jul ‘09 – Nov ‘11

Sales Assistant

• Handling the entire gamut of activities related to the company’s Vision, Values and Strategy; ensuring revenue generation and enhance market share. Planning & executing workable strategies which result in enhancing revenue & sales.

• Troubleshooting for all service related problem and initiating measures to improvise service standards by timely resolution of Customer complaints.

• Conceptualizing and implementing measures for streamlining the customer support operations; optimizing resource utilization and ensuring adherence to service quality standards. Communicating with customers in professional way encouraging feedback and comment on store standards.

SMART VISION CONSULTANCY Jul ’06-Aug‘08

Business Development Executive

• Identifying new business opportunities and meeting clients to get recruitment assignments.

• Generating the leads & business development through cold calling, Mailing , Meeting etc.

• Communicate with new clients by making cold calls to generate leads to establish the business (Calling or Meeting senior HR Manager of the companies).

• Meeting clients to understand their recruitment needs and make sure that recruitment team fulfills the needs of the clients.

• Actively contributed in Recruitment and Selection processes; sourcing the best talent from diverse sources, collaborating human resource requirements in consultation with heads of different functional and operational areas, facilitating smooth joining formalities and finally having the candidates on board.

BAXY INFO-SOLUTIONS LIMITED Mar ‘05 – Jun ‘06

Customer Care Executive

• Made outbound calls to prospective customers in UK for selling Landline packages.

• Worked closely with team leader in outbound sales process of UK Landlines.

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ACADEMIA

M.Sc. in International Business Management 2011

University of West London (UK)

Bachelor in Arts 2001

University of Delhi

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References: Available on request

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