Senior Account Manager with 6+ years experience

Christopher R. Roby

PHONE: 214-***-****

****.***********@*****.***

EDUCATION

The University of Mississippi – Oxford, MS

Bachelors of Business Administration, Human Resource Management, 2005

PROFESSIONAL HISTORY

Cbeyond, Inc. (NASDAQ: CBEY), 2005 - Present

Company Profile: Leading provider of IT and Communication resources to more than 55,000 small businesses.

Revenue: $490MM, Employees: 2,053, Headquartered in Atlanta, GA with regional offices in Boston, Chicago, Dallas, Houston, Denver, Los Angeles, San Diego, Detroit, San Francisco, Miami, Minneapolis, Seattle and Washington, DC.

Account Manager

April 2007 – 2012

Responsible for upselling and maintaining revenue on existing Cbeyond accounts, accomplished by selling incremental bandwidth increases, mobile services, cloud servers and PBXs, Hosted Exchange, VPN, etc.

Addressed daily customer retention and churn levels by interacting with customers to re-negotiate existing contracts and service level agreements along with proactively seeking customers nearing contract term dates.

Met with existing accounts daily to conduct reviews of current contracts, invoices, services and equipment.

Developed and maintained a customer tracking process to report incremental revenue sales, customer retention efforts, and interactions for Senior Leadership Team.

Selected as member of a broadband initiative by Senior Leadership Team to upsell existing accounts on enterprise level broadband solutions.

Generated over $1.75 million in monthly recurring revenue since joining Account Management Team.

Received the “Jim Markle Operational Excellence Award” in September of 2007, given quarterly to individuals and teams that display extreme integrity and character with fellow employees and customers.

Designated as Indirect Specialist by Senior Leadership Team to support mutual customers of Channel Partners and Cbeyond in upsell and retention efforts.

Senior Account Executive

December 2005 – April 2007

Prospected new accounts by working within specific territories in DFW metroplex.

Managed all aspects of the sales cycle: initial prospecting, scheduling meetings, developing presentations, qualifying needs and signing customers to a contract that fits their requirements.

Partnered extensively with other professionals in the industry to establish referral relationships.

Qualified as “2006 National Sales Leader,” by ranking within the top 10 sales associates in Dallas and top 20 company-wide.

Created a lasting relationship between Big Brothers and Big Sisters of North Texas and Cbeyond which resulted in the creation of over 25 “matches.”

Developed the first referral relationship between Cbeyond and the Dallas Bar Association by attending weekly lunches, board meetings, and sponsoring events; over 40% of personal sales resulted in this partnership.

Account Executive

The MCS Group, 2005

Company Profile: Full service provider of records retrieval and litigation support, Revenue $20MM, Employees 350, Offices in Dallas, San Antonio and Philadelphia

Developed new sales territories by researching possible prospects in Dallas, Fort Worth, Amarillo, Lubbock, San Angelo, Midland, Tyler, Texarkana and Houston, traveling to meet those contacts, and making monthly follow up calls and visits.

Enlarged Dallas territory by establishing and maintaining client relationships through teleconferencing, meetings, lunches, and organized after hours events.

Acquired 41 orders and six new clients in first month of employment.

Exercised the highest standards of ethics when viewing medical, employment, insurance, and other records of personal nature.

SOFTWARE KNOWLEDGE

Microsoft Office 2003/2007/2010, Excel, Word, PowerPoint ACT, MR-7, Siebel, Ultipro

MEMBERSHIPS AND AFFILIATIONS

Big Brothers and Big Sisters of North Texas, August 2006 - Present

Teamnetworking, Central Business District, November 2006 – Present

National Eagle Scout Association, 2004 - Present

Ole Miss Alumni Association, 2005 - Present

Contact this candidate