Customer Service Training

VIRENDRA R. PATIL

** ****** *****, ***. **. ***, Scarborough, Ontario, M1G3S7

Home phone: 647-***-****, mobile: 647-***-****

Email: **********@*****.***

OBJECTIVE: To obtain a challenging role in a dynamic environment where I can apply my skills in Bioinformatics and Biotechnology.

HIGHLIGHTS OF QUALIFICATIONS:

• Post Graduate Certificate Program in Bioinformatics for software professionals

• Post Graduate in Bioinformatics

• Bachelor in Biotechnology

• Work at QL2 Software ( India ) Pvt. Ltd as JUNIOR DATA ANALYST

• Four month Training in Genetic Engineering

• Training and Certification in Business System Analysis Canada

• Experience of Data Base Management and Data Analysis

• Knowledge of object oriented language

• Knowledge of scripting language

• Experience in Next Generation Sequencing

• Skilled in Polymerase Chain Reaction and Recombinant DNA Technology

• Customer Service Sale Representative Experience

• I have ability and the energy to pursue and achieve solution to a problem

• Work efficiently with team and independently

TECHNICAL COMPETENCIES

• Languages: Java, Perl, SQL, HTML

• Database: Oracle, SQL Server, MS –ACCESS

• Software: Excel, Word, PowerPoint, MS Excel, MS Visio, Rational Tools

• Operating system: Linux, Windows (All Platforms)

• Laboratory: PCR, Electrophoresis, Microarray, Spectrophotometer, Western blotting, chromatography

PROFESTIONAL EXPERIENCE

QL2 Software (India) Pvt. Ltd. Jul.2009 –Aug 2010

Responsibilities:

JUNIOR DATA ANALYST

• Developed conceptual design documents and detailed technical specifications.

• Developed and implemented report applications.

• Identified critical integration issues and rectified efficiently

• Developed and implemented ODS and data mart functions.

• Proactively monitored delivery of BI information to achieve customer needs.

• Supported technical BI implementations Performance

• Performed tuning of analytical reporting processes.

• Involved in preparation of business and technical documentation

• Learnt new technologies and developed strategies for future direction of the company.

• Designed and developed business intelligence.

EDUCATION:

• Post Graduate Certificate Program in Bioinformatics for software professionals

Centennial college, Scarborough, Ontario, Canada Sep 2010 –April 2011

• Post Graduate in Bioinformatics

Sikkim Manipal University, Pune, Maharashtra, India Feb. 2008-Jul.2009

• Bachelor in Biotechnology

Pune University, Pune, Maharashtra, India Mar. 2003-Oct. 2007

TRAINING CERTIFICATE:

Genetic Training Program Nov. 2007- Feb.2008 MITCON Biotechnology and Pharmaceutical Centre, Pune, India

• Business Analysis Training and certificate

Millennium Training Centre, Mississauga, Ontario, Canada May.2011-Jul. 2011

Part Time Work

• Customer service Sale Representative

Shell gas station Ridgeway, Mississauga Current

REFERENCES:

References Available Upon Request

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