Customer Service Administrative Assistant
Resume:
Ivonne Rodriguez
Miami Lakes, FL 33018
*****************@*****.***
Qualifications
Knowledge in: Computers, heavy phones, emailing, faxing, scanning, filing, organization, proposals, billing, scheduling, handling money, invoices, training other coworkers and dealing with Customers.
Objective is to secure a position with a well established organization with a stable environment that will allow me to enhance my skills and experience.
Work Experience
American Residential Law Group – August 2008 to CURRENT
Assistant to Director
Input client information in system
Pull reports on total company status
Scan files from processing department for accuracy
Update clients weekly on status of their case
Fax, scan, file
Keep track of daily file intake
Call lenders for status on modification requests
Handle finalization on company payments
Review Invoices for accuracy
Foreclosure Defense Law Center – November 2007 to August 2008
Processor
Enter client information in data base
Gather documents from the client to form a file
Organize file in stacking order for negotiation department
Fax and verify authorization with lenders
Answer all Customer Service calls and walk ins
Education
Miami Dade College – MIAMI, FL
Business Administration - 2 Years course work – 2001 -2003
Certification for Title search - 2009
Miami Springs Senior High – MIAMI SPRINGS, FL
Graduated 1999
Volunteer Work
Secretary of the Board of Directors Deerfield Academy – 2009
Administrative Assistant - Christian Ministry – 2009-2010
Skills
COMPUTER: Word, Excel, Outlook, Adobe, 360, Compass : Fast learner on all programs
Bilingual (ENGLISH AND SPANISH)
Team Player, Fast learner, positive attitude and great Customer Service Skills
References upon request
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