Management Customer Service

SUSAN PETE, MBA

**** *** ****** • Beloit, WI ****1 • *******@*****.*** • 608-***-****

Multi-Faceted Human Resource Manager.

Results-oriented, versatile professional with a solid work ethic and natural leadership capabilities to support overall organizational goals for growth and profitability through effective human resources management, business administration, accounting, and technical skills.

SUMMARY OF QUALIFICATIONS

• Versatile Masters graduate with more than 10 years of business and medical administration excellence, reinforced by stellar human resource management, operations, leadership, project management, accounting, interpersonal communications, organization and multi-tasking managerial skills.

• Utilizes practical knowledge of human resources functions and principles to reach and sustain business goals, enhance work ethic, and strengthen organizational culture; successfully trained staff members and coached teams to expand skills, increasing productivity and efficiency.

• Proven track record of effectiveness as a hands-on manager focused on tangible, visible, and measurable results; capably manages all aspects of administrative functions; adept in facilitating projects, processes, and initiatives as well as providing vital assistance to leadership, management, and various departments.

• Outstanding leadership and team building strengths that generate optimum productivity and performance, coupled with the vision necessary to develop and implement successful strategic action plans.

• Expertise in project management and coordination, directing complex, multi-faceted programs and strategic initiatives from conception and development through implementation; possesses excellent research skills, capable of efficiently locating relevant data and synthesizing complex issues.

• Excellent qualifications in accounting and bookkeeping, experienced in a wide range of accounting functions related to internal and external reporting with comprehensive knowledge of A/P and A/R analysis; thorough understanding of the vital role of the accounting department and its importance to the overall success of an organization.

• Solid analytical and quantitative aptitude; capacity to identify potential threats, recognize opportunities, and maximize resources; adept and experienced in problem-solving and providing strategic resolutions.

• Progressive career success, earning continuous advancement to positions of leadership and increased responsibility based on meritorious performance; secured reputation for dedication, diligence, and consistently exceptional follow-through to produce quality outcomes.

• Exceptional verbal, written, and interpersonal communication skills with strong presentation and negotiation capabilities; interfaces effectively with all levels of staff and management in a manner that promotes team building while developing a sense of cooperation.

• Computer skills include proficiency optimizing use of Microsoft Office (Word, Excel, Access, and PowerPoint); Adobe; Peachtree; QuickBooks; EMRs; manufacturing inventory and stockroom software; multiple medical billing and practice management software systems.

EDUCATION AND TRAINING

MASTER OF BUSINESS ADMINISTRATION (MBA)

Concentration: Human Resource Management 2011

KELLER GRADUATE SCHOOL OF MANAGEMENT Chicago, IL

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION (BSBA) 2007

UPPER IOWA UNIVERSITY Fayette, IA

● Dean’s List

ASSOCIATE OF ARTS DEGREE: MEDICAL ADMINISTRATION 2003

BLACKHAWK TECHNICAL COLLEGE Janesville, WI

CERTIFICATIONS

• IMSS Certified, Woodward Inc, Loves Park, IL, 2011

PROFESSIONAL & CIVIC ASSOCIATIONS

• Volunteer, American Field Service Organization, AFS, New York, NY, 1998-2001; 2009-2010

PROFESSIONAL EXPERIENCE

MEDICAL ADMINISTRATIVE/CODING INSTRUCTOR January 2012 to Present

BLACKHAWK TECHNICAL COLLEGE Janesville, WI

Accredited higher education institution offers more than 100 technical training options and programs, including diplomas, certificates, 2- and 4-year degrees, to serve the academic and career goals of more than 12,000 students.

Develop and deliver specialized curriculum for classroom setting to advance students’ academic and career goals while providing guidance and mentoring them individually and collectively; concurrently collaborating with college administration, program and marketing departments to effectively promote course and program.

• Facilitate program marketing, integrating adult education modality with organizational expansion objectives, including promotional and public relations efforts.

• Develop curriculum and conduct courses to enhance students’ health care and business administration skill sets.

• Assess learning performance and outcomes, grading papers, administering and evaluating tests, and providing final grade for each student.

• Provide counseling and consultation of undergraduate students, facilitating their academic course selections.

• Manage classroom activities as well as administrative and operational functions, including monitoring attendance; recording and reporting grades; maintaining safe, organized, and secure instructional environment and equipment.

• Play pivotal role as integral member of instructional team, planning, developing, scheduling, and budgeting as a cooperative and professional team player.

• Ensured curriculum remains relevant, instructional, competency-based, and consistent with employer expectations while being aligned with college policies, procedures, and quality standards.

INVENTORY REDUCTION April 2011 to January 2012

WOODWARD, INC. (contracted through Adecco, Janesville, WI) Loves Park, IL

World's oldest and largest independent designer, manufacturer, and service provider of energy control solutions for aircraft engines, industrial engines and turbines, power generation, and mobile industrial equipment captures 75% of the market, earning $854 million in revenue annually.

Played integral role in inventory management process, analyzing tooling information via the WISE system to determine whether items can be re-purposed or discarded.

• Assessed diverse inventory items to establish appropriate status, then categorize and organize accordingly, either for recalibration, inventory, or disposal.

• Accurately selected parts based on specs for manufacturing operation and sales orders, demonstrating efficiency and meticulous attention to details.

• Attained IMSS Certification as part of ISO9000, including blueprint reading, GD&T, proper use of gauges, micrometers, and calipers.

OFFICE ASSISTANT August 2008 to Present

A1 PLASTERING Beloit, WI

Privately owned company provides full range of commercial and residential plastering services.

Deliver comprehensive administrative and operational support to advance organizational objectives, with primary focus on front-office and accounting functions.

• Ensured seamless flow of vital information to all levels of management, staff, and customers, engaging and maintaining meaningful communications as central liaison.

• Provided exceptional customer service, combining professionalism and product/service knowledge with highly effective communication and interpersonal skills.

• Performed broad range of office management functions, including organizing and maintaining calendars and schedules, including meetings and special events, ordering supplies, and data management.

• Advanced profitability through efficient and accurate processing of accounts receivables and accounts payables; preparing tax forms; and performing all business accounting processes using QuickBooks.

• Ensured optimal organizational effectiveness and efficiency through keen organization, communication, and multi-tasking managerial skills.

ADDITIONAL EXPERIENCE

• Business Office Supervisor; Medical Billing Specialist, Beloit Area Community Health Center, Beloit, WI, August 2000-March 2008

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