Customs Compliance

BRYAN HARGREAVES

Licensed Customs Broker

248-***-**** 10356 Northridge Court, White Lake, MI 48386 ***************@*******.***

Experience:

*/**-******* ******** ****** Trade Services -Logistics Southfield, MI

Title: Account Manager/Project Manager-Assistant Vice President

 Extensive understanding of Customs Regulations and Export Regulations to include EAR, ITAR, OFAC, Denied Party Screening

 Strategically manage a trade services team of 20 employees through strong character and clear vision to obtain high moral and customer satisfaction

 Write and maintained numerous broker business rules and trade compliance work procedures to assist supervisors for ongoing management

 Develop and implement global compliance policies and audit procedures to ensure quality of work and customer satisfaction for Export and Import Regulations

 Developed technical specification and procedures to support team members in maintaining key performance indicators (KPIs) at 95% rating or greater

 Prudently perform root cause analysis and corrective action upon process failure discovered through audits or KPI failures

 Maintain and implement numerous highly visible trade compliance projects working with diverse functional groups on multiple business platforms to ensure timely completion and customer satisfaction

 Successfully lead a 1 ½ year project team to complete global trade services outsourcing transition of a major global communications leader

 Solutions expert for export/import trade compliance with specific hands on expertise of 5 complex trade compliance product lines to include full range import/export software, trade management consulting, and supporting trade services products lines

 Manage and maintain relationships with service providers, staff, supervisors, and clients

6/02-3/06 Delphi Automotive Corporation, Delphi Global Customs Tax Staff Troy, MI

Title: Senior Customs Specialist/ Account Manager

 Managed the Delphi NA Customs Communication Infrastructure to include imaging systems, data warehouse systems, payment systems, U.S. Entry Systems, and more

 Managed user community of 100 to include Customs brokerage community, hardware and software service providers in various platforms such as Unix, AS 400, and SQL

 Project managed implementation of U.S. export reporting via Automated Export System

 Held Membership of AIAG, CBP-Trade Support Network, Automated Commercial Environment (ACE) account owner, and CBP Account Committee Member

 Maintained bench mark reporting for supplier performance, system performance, and intra-organizational performance

 Trained in HTS Classification, NAFTA Content Reporting, ACE Portal-CBP, Constructive Confrontation, and Situational Leadership

 Implemented and manage project timelines and communicate deadlines, requirements and deliverables

 Additional experience includes: Infrastructure Mgt., ANX Networking, IP/Firewall, Exports, Imports, and ABI/MQ series, Customs Brokerage, Bidding & Contract Process

 General Motors Account Manager for 3 automotive interior cockpit platforms to include 465 components with annual revenue of $600 million dollars

 Maintained profitable business line through sound client relations, clear communication, and cross-functional change management process

 Enjoyed coordination activities with engineering, purchasing, finance, and sales to meet customer service deliverables

BRYAN HARGREAVES

Licensed Customs Broker

248-***-**** 10356 Northridge Court, White Lake, MI 48386 ***************@*******.***

12/00-5/02 General Motors Corporation, Customs Tax Staff Detroit, MI

Sandler Travis Trade Advisory Services Inc. - Contract Employee

Title: Systems Analyst

 Logical data modeling and AS 400 query/report design

 Automated end user processes through macros, queries, and program schedulers

 System analysis and design of Microsoft Access Databases, SQL server

 Reconciled Data warehouse, AS 400, and Access applications for data management

 Developed entity relationship diagrams for design specifications

 Developed business processes in conjunction with system design

 Trained cross functional teams in Business processes and team members with MS Access query design and development

 Gained foundational understanding of trade regulations to include CFR 19 Customs regulations.

Education: Maintained fulltime employment throughout education

1/04 -12/05 Oakland University Rochester Hills, MI

Masters of Business Administration

Concentration in Management Information Systems (MIS)

Concentration in Finance

Two week educational trip to Czech Republic, Germany, France, and UK visiting 11 different businesses

1/00 - 5/02 The University of Michigan - Dearborn Dearborn, MI

Bachelor of Business Administration

Major in Management Information Systems (MIS)

Major in Business Management

GPA 3.54 with Distinction

5/97 - 5/99 Oakland Community College Royal Oak, MI

Associate in Business Management

 GPA 3.72 - Magna Cum Laude

 Phi Theta Kappa Honor Society Member

Extra Curricular: Founder and President of Nonprofit Company helping “at Risk” youth, Held Membership of AIAG, Member of Customs and Border Protection Trade Support Network, License Customs Broker

Proficient in: EAR, ITAR, OFAC and U.S. Customs regulations, Denied Party Screening, MS Access, MS Office, AS400, SQL, FTP, MicroStrategy, Data warehousing, Visio, ODBC

Hobbies: Golfing, Fishing, Hiking, Camping, Running, Soccer, Tennis, Boating, Family

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