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Resume:
Malika Rhoden
Brampton, ON L6P 2C5 Canada
E-mail: ************@*****.***
SUMMARY
• Over 9 years experience in customer service/administrative environment
• Strong computer skills in Microsoft Office (Word, PowerPoint, Outlook, Excel, and Lotus), typing 40-50 words per minute
• Very knowledgeable in the use of office equipments incl: faxes, photocopiers, printers, scanners
• Skilled in the use of a 8–line, 30 extension telephone system to direct inbound, outbound calls and teleconferences
• Experienced at maintaining, organizing and updating filing systems: Alpha and Numerically
EMPLOYMENT HISTORY
Administrative Support-Health Services
Region of Peel (July 2008-Present 2009)
• Data entry of monthly stats, inventory, reports and physician information using various databases
• Call Centre-inbound and outbound calls, answering inquiries from physicians and general public
• Vaccine packing orders and distribution on a daily basis to doctors, clinics, nursing homes, workplaces and agencies
• Scanning and uploading documents (inspections, letters, reports) electronically
• Sending updates to physicians, and hospitals to keep them up-to-date electronically, faxing and mail
• Ordering of vaccine from the Ontario Government Pharmacy
• Assist the Public Health Nurses
• Format and write letters, reports, mail, courier
• Various projects as assigned
Administrative Support- Human Resources
Region of Peel (Feb-July 2008)
• Batching and scanning of documents electronically
• Data entry of employees information
• Provide relief to reception
• Gave administrative assistance to the Employment Coordinators by setting up interviews and calling references for potential employees
• Other duties as assigned
Client Service Representative-Ministry of the Attorney General
Henderson Reporting and Transcribing Agency (2007)
• Processing, updated and entering various legal papers such as: superior, civil, family and divisional, estates, ex-partes and uncontested divorce, civil pre-trials
• Booking case, settlement and trial management conferences, status and assignment court
• Incoming call, typing envelopes and mailing notices, correspondences
• Assisted with correspondences and preparing for upcoming cases and various offices duties
• Answering inquiries on phones, filing(strict alpha and numeric)
• Pick-up and drop off information and documents from court rooms
Assistant/Intern
WIDEawake Entertainment Group (2006)
• Assist the Director of Operations/CEO
• Make sure that tasks are complete by given deadline and keep on schedule
• Prepare various forms and contracts
• Incoming and outgoing calls
• Schedule meetings, prepare couriers and mail
• Prepare promo CDs to distribute
• Help to promote artists with street team members
Receptionist/Assistant
Sherrard Kuzz LLP (2005-2006)
• Answer phones, greet clients and direct potential clients to the appropriate lawyer
• Keep staff informed with case alerts, summaries and other information required
• Prepare presentations and materials for court cases, various events and seminars
• Maintenance - by making calls for repairs, requests or complaints
• Incoming and outgoing mail, registered mail, and arrange courier, taxi and limo services
• Book boardrooms for the lawyers' for their client meetings
• Filing, photocopying, faxing and scanning
• Send out seminar invites and newsletters
• Keep the library up to date with new books and updated inserts
• Ordering supplies for the office and meals for meetings
Administrative Assistant
Lauria and Hill Technologies Ltd. (2001-2005)
• Greet clients at reception in a friendly and professional manner
• Operates switchboard, answer, screen and forward calls
• Maintains and update the filing systems
• Order entry of purchase orders from local and international companies
• Responsible for the incoming mail: open, record and distribute documents
EDUCATION
1998 - 2001 Fashion Arts –Business Diploma
Humber College of Applied Arts & Technology: Toronto, Canada
1998 Completed High School Diploma
References Available upon request
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