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United States
November 01, 2009

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Malika Rhoden

** ******** ****** ********,

Brampton, ON L6P 2C5 Canada





• Over 9 years experience in customer service/administrative environment

• Strong computer skills in Microsoft Office (Word, PowerPoint, Outlook, Excel, and Lotus), typing 40-50 words per minute

• Very knowledgeable in the use of office equipments incl: faxes, photocopiers, printers, scanners

• Skilled in the use of a 8–line, 30 extension telephone system to direct inbound, outbound calls and teleconferences

• Experienced at maintaining, organizing and updating filing systems: Alpha and Numerically


Administrative Support-Health Services

Region of Peel (July 2008-Present 2009)

• Data entry of monthly stats, inventory, reports and physician information using various databases

• Call Centre-inbound and outbound calls, answering inquiries from physicians and general public

• Vaccine packing orders and distribution on a daily basis to doctors, clinics, nursing homes, workplaces and agencies

• Scanning and uploading documents (inspections, letters, reports) electronically

• Sending updates to physicians, and hospitals to keep them up-to-date electronically, faxing and mail

• Ordering of vaccine from the Ontario Government Pharmacy

• Assist the Public Health Nurses

• Format and write letters, reports, mail, courier

• Various projects as assigned

Administrative Support- Human Resources

Region of Peel (Feb-July 2008)

• Batching and scanning of documents electronically

• Data entry of employees information

• Provide relief to reception

• Gave administrative assistance to the Employment Coordinators by setting up interviews and calling references for potential employees

• Other duties as assigned

Client Service Representative-Ministry of the Attorney General

Henderson Reporting and Transcribing Agency (2007)

• Processing, updated and entering various legal papers such as: superior, civil, family and divisional, estates, ex-partes and uncontested divorce, civil pre-trials

• Booking case, settlement and trial management conferences, status and assignment court

• Incoming call, typing envelopes and mailing notices, correspondences

• Assisted with correspondences and preparing for upcoming cases and various offices duties

• Answering inquiries on phones, filing(strict alpha and numeric)

• Pick-up and drop off information and documents from court rooms


WIDEawake Entertainment Group (2006)

• Assist the Director of Operations/CEO

• Make sure that tasks are complete by given deadline and keep on schedule

• Prepare various forms and contracts

• Incoming and outgoing calls

• Schedule meetings, prepare couriers and mail

• Prepare promo CDs to distribute

• Help to promote artists with street team members


Sherrard Kuzz LLP (2005-2006)

• Answer phones, greet clients and direct potential clients to the appropriate lawyer

• Keep staff informed with case alerts, summaries and other information required

• Prepare presentations and materials for court cases, various events and seminars

• Maintenance - by making calls for repairs, requests or complaints

• Incoming and outgoing mail, registered mail, and arrange courier, taxi and limo services

• Book boardrooms for the lawyers' for their client meetings

• Filing, photocopying, faxing and scanning

• Send out seminar invites and newsletters

• Keep the library up to date with new books and updated inserts

• Ordering supplies for the office and meals for meetings

Administrative Assistant

Lauria and Hill Technologies Ltd. (2001-2005)

• Greet clients at reception in a friendly and professional manner

• Operates switchboard, answer, screen and forward calls

• Maintains and update the filing systems

• Order entry of purchase orders from local and international companies

• Responsible for the incoming mail: open, record and distribute documents


1998 - 2001 Fashion Arts –Business Diploma

Humber College of Applied Arts & Technology: Toronto, Canada

1998 Completed High School Diploma

References Available upon request

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