David Lester

904-***-**** vzvcw3@r.postjobfree.com

I am a Microsoft Certified Professional with an A+ Certification. My computer repair history shows that I have the skills to provide a wide range of technical support for a large corporation as well as individual computer users. Jobs are done accurately and within required time frames. If it can be repaired, I can do it!

EXPERIENCE:

PFI Unlimited , Jacksonville, Fl March 07, 2011 to June 8, 2011

(St. Vincent’s Hospital)

Managed 9 Technicians’ for upgrade project

Upgrade computers from 2000 to Windows XP

Active directory

Sent & received daily reports of Task Completed

Install software applications

Scheduling

Re-install emails and printers

Networking

Reset passwords & More

Apex Systems, Jacksonville FL August 02, 2010 to December 20, 2010

(St. Luke’s Hospital)

Received Tickets on Blackberry & on computer

Use Service now ticketing system

Used Bomgar Remote Services

Fixed Computers, Replaced Computers

Installed software, reset passwords, Installed Outlook Email on Blackberry’s

Installed Local and Network Printers

Installed PACS software for Operating Rooms

Worked in a citrix environment

Wachovia, Jacksonville, FL February 2010 to May 2010

Phone customer services for employees

Used Picct and PAC 2000 ticketing systems

Used remote control to work on customers PC

Installed, configured and repaired lotus notes and Microsoft outlook applications Configured wired and wireless network connections

Installed network and local printers

Configured and installed various bank applications.

ATS Services, Jacksonville, FL January - March 2009 and June - September 2008

Replace motherboards, Network Printers, fixed, upgraded and

tested computers, printers & laptops for all of Duval County Schools.

Trouble-shoot tickets, resolve all hardware and software issues

As team leader, wrote precise tickets, signed time sheets and filled out daily reports

Installed new computers and laptops, networked printers

Organized work and trained my staff

Responsible for all inventory, documented inventory of what got installed at each location

Met every deadline at each school

Delivered top of line customer services to all teachers and staff

David Lester Page 2 of 3

IT Consultant, Jacksonville, FL January - May 2008

Computer Technician

Help Desk assisting customers with all needs.

Networking, Repairing, Upgrading Computers

Upgrading Desktop & Laptops from Windows 2000 to XP

Backing up files and folders, replacing files and folders

Installing printers and drivers, remap network drives

Install Win Magic encryption on laptops, commercial combined overlays,

Security and network settings

Smart Systems /CR & D Technologies, Jacksonville, FL 2002-2007

Electronic Tech/Computer Tech

Maintain servers 2003

Maintain & Repair Desktop PC’s and Networking

Tech support, Systems assembler and tester

Maintained all incoming calls for customer services

Trouble shooting all incoming problems

Diagnose and Build Circuit boards, Soldering

Shipping and Receiving, Faxing, ordered parts

Maintaining small internal network

Ability to answer multiply phone lines; ability to multi task

Repair and rebuild desktop computers

Assisting customers - Computer Repairs & Networking

Used open source ticketing system

Met all customer’s needs in a timely and professional manner

Responding to all calls needed for repair

Qqest Software, Murray, UT 2000-2002

Tech Support/Trainer

Tech support over phone for time clocks and software

Business trips to train and install and repair systems

Mayo Clinic, Jacksonville, FL 1999 -2000

Clinical Engineering

Upgrade, repair, diagnose and troubleshoot Dell, IBM, and Compaq Computers

Install and maintain operating systems

Would run help desk diagnose and troubleshoot all problems from desktops to printers

Handled high volume customer service calls

Repair Lexmark and Hewlett Packard printers

Repairs done in a timely manner so that all doctors and staff members could do their jobs

Completed all jobs efficiently

Worked well under pressure

Very flexible in hours needed to complete jobs

Light Networking and Office 97 Skills

Used a program called Zendesk for ticketing

American Protective Services, Magna, UT 1998

Freelance Computer Assistant

Diagnose, Repair, Rebuild and troubleshoot various PC’s

Install operating systems

Customer service

Order and install PC parts, CPU’s, Motherboards, Modems

David Lester Page 3of 3

EDUCATION:

Advance Technical Center: Microsoft Certified Professional and MCP/Windows98.

Sylvan Testing Center: A+ Certification

Dell Educational Services Certifications Completion

Dell Online Self Dispatch: PowerEdge Certification, PowerVault Certification, PowerConnect Certification, Printer Certification, Policies & Procedures Certification, Desktop Certification, Notebook Certification, Blade Certification

Contact this candidate