Customer Service Software
Resume:
David Lester
904-***-**** ********@****.***
I am a Microsoft Certified Professional with an A+ Certification. My computer repair history shows that I have the skills to provide a wide range of technical support for a large corporation as well as individual computer users. Jobs are done accurately and within required time frames. If it can be repaired, I can do it!
EXPERIENCE:
PFI Unlimited , Jacksonville, Fl March 07, 2011 to June 8, 2011
(St. Vincent’s Hospital)
Managed 9 Technicians’ for upgrade project
Upgrade computers from 2000 to Windows XP
Active directory
Sent & received daily reports of Task Completed
Install software applications
Scheduling
Re-install emails and printers
Networking
Reset passwords & More
Apex Systems, Jacksonville FL August 02, 2010 to December 20, 2010
(St. Luke’s Hospital)
Received Tickets on Blackberry & on computer
Use Service now ticketing system
Used Bomgar Remote Services
Fixed Computers, Replaced Computers
Installed software, reset passwords, Installed Outlook Email on Blackberry’s
Installed Local and Network Printers
Installed PACS software for Operating Rooms
Worked in a citrix environment
Wachovia, Jacksonville, FL February 2010 to May 2010
Phone customer services for employees
Used Picct and PAC 2000 ticketing systems
Used remote control to work on customers PC
Installed, configured and repaired lotus notes and Microsoft outlook applications Configured wired and wireless network connections
Installed network and local printers
Configured and installed various bank applications.
ATS Services, Jacksonville, FL January - March 2009 and June - September 2008
Replace motherboards, Network Printers, fixed, upgraded and
tested computers, printers & laptops for all of Duval County Schools.
Trouble-shoot tickets, resolve all hardware and software issues
As team leader, wrote precise tickets, signed time sheets and filled out daily reports
Installed new computers and laptops, networked printers
Organized work and trained my staff
Responsible for all inventory, documented inventory of what got installed at each location
Met every deadline at each school
Delivered top of line customer services to all teachers and staff
David Lester Page 2 of 3
IT Consultant, Jacksonville, FL January - May 2008
Computer Technician
Help Desk assisting customers with all needs.
Networking, Repairing, Upgrading Computers
Upgrading Desktop & Laptops from Windows 2000 to XP
Backing up files and folders, replacing files and folders
Installing printers and drivers, remap network drives
Install Win Magic encryption on laptops, commercial combined overlays,
Security and network settings
Smart Systems /CR & D Technologies, Jacksonville, FL 2002-2007
Electronic Tech/Computer Tech
Maintain servers 2003
Maintain & Repair Desktop PC’s and Networking
Tech support, Systems assembler and tester
Maintained all incoming calls for customer services
Trouble shooting all incoming problems
Diagnose and Build Circuit boards, Soldering
Shipping and Receiving, Faxing, ordered parts
Maintaining small internal network
Ability to answer multiply phone lines; ability to multi task
Repair and rebuild desktop computers
Assisting customers - Computer Repairs & Networking
Used open source ticketing system
Met all customer’s needs in a timely and professional manner
Responding to all calls needed for repair
Qqest Software, Murray, UT 2000-2002
Tech Support/Trainer
Tech support over phone for time clocks and software
Business trips to train and install and repair systems
Mayo Clinic, Jacksonville, FL 1999 -2000
Clinical Engineering
Upgrade, repair, diagnose and troubleshoot Dell, IBM, and Compaq Computers
Install and maintain operating systems
Would run help desk diagnose and troubleshoot all problems from desktops to printers
Handled high volume customer service calls
Repair Lexmark and Hewlett Packard printers
Repairs done in a timely manner so that all doctors and staff members could do their jobs
Completed all jobs efficiently
Worked well under pressure
Very flexible in hours needed to complete jobs
Light Networking and Office 97 Skills
Used a program called Zendesk for ticketing
American Protective Services, Magna, UT 1998
Freelance Computer Assistant
Diagnose, Repair, Rebuild and troubleshoot various PC’s
Install operating systems
Customer service
Order and install PC parts, CPU’s, Motherboards, Modems
David Lester Page 3of 3
EDUCATION:
Advance Technical Center: Microsoft Certified Professional and MCP/Windows98.
Sylvan Testing Center: A+ Certification
Dell Educational Services Certifications Completion
Dell Online Self Dispatch: PowerEdge Certification, PowerVault Certification, PowerConnect Certification, Printer Certification, Policies & Procedures Certification, Desktop Certification, Notebook Certification, Blade Certification
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