Customer Service
Resume:
Kelly Blakely
Memphis, Tennessee *8125
OBJECTIVE
A position that utilizes experience in customer service/client relations, outstanding communication skills, and proven leadership abilities, while rewarding significant accomplishments and providing the opportunity for advancement.
SUMMARY
Offer a track record in customer service based on career growth and accomplishments. Have received recognition from management for effective rapport development with clients, problem resolution, and consistently representing the company in a positive and professional manner. Experience is supported by strong organization, project management, and leadership skills.
* Offer the drive, flexibility, and skill sets to achieve and exceed organizational goals and expectations.
* Skilled at assessing customers' needs and determining appropriate methods of communication and interaction.
* Possess highly effective oral and written communication skills for dealing with all levels of professionals, both customers and associates.
* Computer skills: Microsoft Word, Excel, PowerPoint, & type 55wpm.
EXPERIENCE
FIRST MERCANTILE, Memphis, TN 4/04 - Present
Conversion Specialist (12/07-Present) Promoted to a higher level of client administration activities; increased level of involvement with clients and brokers and involvement in overseeing client accounts. Front-line communication person with clients; coordinate communication and financial activity on conversion process; advise on trust and investment planning.
* Expanded trust knowledge in administering all variations of pension plans.
* Maintain company policies, procedures, image, and standards in all aspects of work.
Client Services Representative (11/05-12/07) Provided highly effective administrative, organizational, and project management support for firms clients. Performed daily duties which include researching client questions
and interacting with clients on fund losses, account balancing, fund fees, plan pricing, deposit posting and various related issues.
* Have been instrumental in using finance industry knowledge, processing experience, and effective troubleshooting, research, and customer relations skills to effectively and efficiently represent First Mercantile.
Call Center Representative (4/04-11/05) Used computers, professionalism, and ability to effectively communicate with clients and co-workers to promote positive customer service within the branch. Utilized strong customer service to increase rapport with clients.
* Completed simultaneous projects by assessing deadlines and establishing work priorities.
EDUCATION
UNIVERSITY OF MEMPHIS, Memphis, TN
B.A. Business forthcoming
GPA: 3.2/4.0
RIDGEWAY HIGH SCHOOL, Memphis, TN
Graduated
ACTIVITIES
MFLS, Chairperson / Member
United Way, Volunteer
Teens for Peace, Member
Kindergarten Bible School, Teacher
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