Customer Service Administrative Assistant

RINA RIVERA - GARCIA

** ****** **. ****** ****** NY 11580 *631-***-**-** * **********@*****.***

PROFILE: Offering over 10 years of experience within the medical and customer service operation field. Extremely organize, precise to detail with diversified experience in accounts receivables and payable, currency flow management, and performance reporting. Excellent coordinating multiple complex projects. Excellent interpersonal skills.

SKILLS: Windows 2000 XP Edition, Microsoft Office 2003, Excel, Power Point and Internet Explorer. Fluent in English.

EDUCATION:

2007 Medical Assistant

Micropower Computer Institute, New York

2001 Bachelor’s degree major in Management Information System

AMA Computer University, Philippines

01/11 – PRESENT – MD Billing Consultants, INC – Brooklyn, NY

Administrative Assistant

• Arranges appointments and meetings for the professional staff upon their instruction in accordance with existing procedures

• Follow All Clinic Procedures in recording patient’s information (demographics, et cetera)

• Ensure patient information is correct

• Ensure that all the files are sorted daily and are filed appropriately

• Maintaining office co-ordination: maintaining co-ordination and link between the department/person and the rest of the office.

• Interaction with clients and customers: administrative assistants interact with clients and customers and keep track of the improvements. Client/customer relations have to be maintained and any complaints or problems go through the administrative assistant to the employer.

• Maintaining confidentiality in all aspects on the firm.s dealing and working.

06/08– 12/10 – Intergulf Services – Great neck, New york

Telemarketer/ Customer Service Representative

• Determine customer requirements and expectations in order to recommend specific products and solutions.

• Recommend alternate products based on cost, availability or specifications.

• Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles.

• Accurately process customer transactions such as orders, quotes.

• Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software

11/07 – 05/08 - Medical Staffing Pros, Jersey City, New Jersey

Payroll Coordinator

• Coordinate with the various company locations to obtain the files necessary to process payroll

• Review the information submitted to Corporate Payroll for reasonableness

• Investigate and resolve unusual activity

• Perform payroll data entry for adjustments, retroactive pay, etc.

• Process weekly or bi-weekly payroll

• Organize checks and pay advices and overnight packages for delivery throughout the organization

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