Customer Service Supervisor
Resume:
Hassan Hussein
*********@*****.***
Experience
Securitas
August 2010-present
Customer service and Security shift supervisor
• . Delegate’s specific security tasks to staff members.
. Coordinates proper qualification, escalation and resolution of security issues.
. Ensures the proper execution of all security tasks, and that all security posts are properly manned.
. Performs regular patrols to ensure continued safety of site, as well as to manage performance of security staff.
. Oversees the accurate completion of all reports for their shift.
. Manage inventory of all security equipment used for the shift.
• Customer service
: built profitable, mutually beneficial relationship with numerous contractors, customers and others.
Wackenhut
September 2007 - 2010 non-commissioned officer Dallas, TX
Qualified non commissioned officer certified by the state of Texas.
Natcom Inc.
December 2005 - July 2007 production supervisor Fort Worth, TX
Wholly responsible for day to day running of production lines, including employee supervision, material handling and customer service. Key accomplishment: built profitable, mutually beneficial relationship with numerous contractors i.e. asurion, repeatedly securing competitive wins on new job bids. Superior performance recognized through promotion from production associate with six months of employment.
Solectron global services
December 2001 - December 2003 production associate Coppell, TX
Disassembled and assembled phones (refurbish), flashing, radio frequency test (RF TEST) maintained and repaired phones. key accomplishment; quickly mastered skills required to successfully and reliably complete all repairs with minimal supervision
Education
Jilib technical college
Associates
arts jilib
Objective
Motivated, result driven lead with extensive experience.demostrated success in customer/vendor relationship. Reputation for dedication, creative problem solving, researching and developing useful new products and continuous support of company’s goals.
Skills
extensive working knowledge of principles and practices of cellphones, data entry,research,leadership skills, composing memos, reports or documents of unique or non-recurring issues. Good verbal communication skills, explaining information related to day to day or recurring issues. Ability and willing to be on call as needed. Ability to work under the pressure of time constraints.
Certifications
• Refurbish cert(Solectron global)cert of completion enterprise transformation(Netcom Inc.)employee of the month award(natcom)
• CPR certified, basic first aid and Blood Pathogen Training by American Red cross
Awards
• Employee of the month Securitas January 2011
• Employee of the month Natcom Inc.
Languages
fluent in written and spoken English, Swahili and Somali.
Hobbies
skating, horse riding
additional information
Determine priorities of what to be done and how to be done, provide highest level of technical skills, define problems detected and resolved.develope/prepare and maintaining standard operating procedures to be used by operators and analyst. Get along with fellow workers and train them on job related i.e. computers. Safe guard company property. Ordinate the day to day activities of production unit. Goals and deadlines. Communicate important information and work with the supervisor to review and recommend new products and equipment for the production control unit.
referees
von phongsavath-supervisor-natcom,682-***-****.Terry louder -supervisor-Solectron global
Jamaal ALI 817-***-****.Amin Abdi 817-***-****.
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