Customer Service Care

Katrina Feth, RPN

*** **** **. *****, ********

519-***-**** Cell: 905-***-**** Email: *******.****@*********.**.**

OBJECTIVE: A Registered Practical Nursing position in a Health Care facility where I can bring these strengths:

•Current Registration with the College of Nurses of Ontario

• Sheridan College RPN graduate

• Cardio Pulmonary Resuscitation “C” (Health care provider)

• Medic First Aid

• Emergency First Aid with CPR - “B”

• Trained in the Canadian Triage and Acuity Scale

• Experience in acute and long term care

• Proven ability to work professionally with a wide range of patients and families

• Committed to a collaborative style of working with the entire caring team

• Ability to adapt to changes in priorities or assignments

• Computer skills: HOBIC, Meditech, Milton and Oakville- Trafalgar hospital sys-tems

• Proven experience in thorough and timely documentation

• Good listening skills: selected to train new staff

• Positive disposition

EDUCATION

Registered Practical Nurse, Diploma, Sheridan College April 2010

O.S.S.D., Acton High School, Acton, ON 2008

WORK EXPERIENCE

The Reimer Clinic, Registered Practical Nurse, Kitchener, ON Oct. 2010- Present

• Assisting the MD with endoscopic procedures

• Scope/ Recovery Room Nurse

• Venipuncture Insertion (Certified to start IVs)

CLINICAL PLACEMENTS

Groves Memorial Community Hospital (ER), Fergus, ON Mar. 2010- April 2010

• Drug Administration: Oral, IM, IV, SC, Topical, and Inhalation

• Cared for adults, pediatrics, and patients with mental disabilities

• Cared for Stable, Unstable and Critical Care patients

• Cared for patients requiring contact and droplet precautions

• Catheter Insertion and Care

• Simple and Complex dressings

• Experience in ICU, Labour and delivery, and Palliative care

• Training and experience performing Electrocardiograms

• Oxygen administration

• Assisted the MD with sutures and inpatient/ bedside procedures

• Complete head-to-toe and neurological assessments of patients

• Vital Signs

• Experience in written and electronic documentation

Oakville- Trafalgar Hospital (Med. Surg.), ON Jan. 2009- Mar. 2010

• Managed 4-5 patients

• Activities of daily living

• Catheter care

• Specimen Collections: Urine, MRSA and VRE swabs

• IV monitoring via pump and gravity flow

• Patient transfers using a variety of lifts and mobility devices

Milton District Hospital (Complex Continuing Care), ON Sept. 2009- Dec. 2009

• Managed 2-3 acute and complex care patients

• Sterile dressings and maintaining a sterile field

• Complex dressings (requiring packing)

• Tracheostomy care and suctioning

• Administered tube feedings and medications

• OR experience

Holland Christian Homes (LTC), Brampton, ON May 2009- Aug. 2009

• Suture and Staple Removal

• Colostomy care

RELATED EXPERIENCE

Eden House Care Facility, Eden Mills, ON Sept. 2008-Nov. 2008

Personal Care Attendant (Volunteer)

VOLUNTEER WORK

Swim Lesson Instructor, Milton Leisure Centre, Milton, ON Dec. 2006-Mar. 2007

OTHER WORK EXPERIENCE

Customer Service, Glen Eden Ski/ Snowboard Centre, Milton, ON 2006-07, 2010- 11

Bartender, Calerin Golf Course, Erin, ON 2010

Fashion Associate, Giant Tiger, Acton, ON 2007-2009

Sandwich Artist, Subway, Acton, ON 2004-2006

REFERENCES AVAILABLE UPON REQUEST.

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