Customer Service Sales

Janine Ulla

*** ***** ***** *****, ***********, GA 30534

706-***-**** *****@**********.*** cell 678-***-****

Administration, Customer Service, Project Management - proficient in administration, customer service and the planning and execution of projects in Private Companies, Corporations and Professional Associations.

Career Summary

Complete Cash Various N.G. Locations 2010-2011

Floating Manager

Pawn Agent for the disbursement of money in exchange for car titles

Responsible for the collection of payments and repossession of vehicles

Office Management, AR/AP, Maintenance and Supplies

Marketing; including direct mail, telemarketing, outside cold calls

Naylor Publishing Alpharetta 2008-2009

Account Executive

Responsible for the selling of advertising: print, online and exhibit space for trade associations (new sales - contracts - renewals)

Project lead on pilot publications for various industries - exceeded targets making them permanent publications

Consulted with clients regarding ad copy including; content, design and placement

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Southern Directory Publishing Gainesville 2005- 2007

Account Executive

Yellow Page Ad Sales - throughout Dawson, Lumpkin, Forsyth and North Georgia Mountains

o Generated new accounts and maintained/expanded existing accounts

o Developed tailored advertising programs using a consultative-sales approach

o Responsible for ad copy content and design

o Consistently met or exceeded goals - 145% increase

Georgia Cancer Specialists Alpharetta 2001-2004

Patient Representative

Checked in and checked out patients at Cancer Facility

Prepared files for patient visits; obtained new patient information, including insurance, referring physician records, and test results

Scheduled labs, procedures, scans, and chemotherapy both in house and at outside facilities

Referred patients to Specialists as dictated by Oncologists

Dispensed contrast and explained prep procedures to patient and family members prior to scans and biopsy’s.

Collected co pays and acted as liaison between patient and billing department

Communicated patients' questions, complaints, problems and concerns to appropriate staff members. Explained policies and procedures to patients and referred them to the proper services.

Adexa, Inc. Atlanta 1998 - 2001

Executive Administrator for VP of Sales

Generated proposals, presentations, weekly sales forecast & pipeline

In house telesales and manning booth at trade shows

Prepared market analysis, territory assignments and sales tool kit

Developed field marketing programs, designed letters and brochures, tracked marketing successes; organized direct mail campaigns

Scheduled and coordinated regional product and educational seminars

Responsible for the hiring, managing and training of staff for consulting and sales departments, vendor negotiations, lease agreements and equipment contracts.

Education/Computer Skills

New York City Community College

Proficient in the Internet, Patient/Customer Data Bases and Microsoft Office

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