Customer Service Management

Diane M. Malott

* ****** ******

Palm Desert, CA 92211

Email: ************@*****.***

Phone: 435-***-****

CAREER OBJECTIVE

Find growth within a company that fosters and provides commitment to their clients with personal and professional expectations.

SKILLS and ABILITIES

Successful Communicator Strong Community Relations Customer Service Conscious

Interpersonal Skills Confidence Exceed Expectations

Detail and Service Oriented Problem Solver Decisive

Strong People Skills Enthusiasm for Excellence Task and Goal Oriented

Trustworthy Dependable Loyal and Passionate

PROFESSIONAL EXPERIENCE

Destination Host Park City, Utah

Quintess Collections Nov 2008 - Present

• Provide all inclusive concierge services including hosting and travel planning for the Club’s Members.

• Exceed the expectations of the members in their travel planning. Commitment to providing professional personal attention to the needs of each individual. Common tasks include: information about the area; recommendations and reservations for restaurants; suggestions for sightseeing; booking of ski lessons and rentals; assistance with tickets to sporting events, entertainment, spa days, massages, limo services, babysitters and the coordinating of celebrations. In short, make certain that all needs are met with personalized arrangements.

• Design and provide the members with an updated personal letter of the events and activities taking place during their stay in Deer Valley.

• Manage all aspects of the homes’ care, including but not limited to property management, housekeeping, maintenance, and project management for capital expenditures. Ensure all services provided meet and exceed the Quintess standards.

• Manage company funds to ensure that expenses in the form of supplies, labor, and repairs are cost effective.

• Create and maintain quarterly inventories and order supplies needed for the homes.

• Maintain and respond to all requests in company systems including email, Sunshine, Maintenance Connection and all company financial reporting.

• Project a positive and professional attitude.

Property Manager Park City, Utah

Sea to Ski Property Management June 2007 – Nov 2008

• Provided Property Management for 20 homes.

• Provided bi-weekly inspections, managed all maintenance and construction projects, and coordinated housekeeping and pre-arrival planning.

• Developed strong, long-term relationships with home owners to support their confidence.

• Provided clients with updated communication and necessary reservations for any upcoming Park City/Deer Valley events, such as Sundance Film Festival, wine tastings, gallery walks and theatre.

Concierge/ Information Desk - Volunteer Work Park City, Utah

Park City Mountain Resort Nov 2001 - April 2007

• Provided information to patrons at Park City Mountain ski resort about the surrounding areas and the three ski resorts, within Park City.

• Assisted with recommendations and reservations needed in Park City/Deer Valley for dining, sleigh rides, snowmobiling, massages, Olympic Events in 2002, Sundance Film Festival events and other activities.

• The contact for Park City Mountain Resort with our local EMT for any and all medical injuries and emergencies on the mountain.

• The emergency contact between the police department and lost children.

• Responsible for lost and found items and their subsequent distribution.

Store Owner/Operator/Sales Park City, Utah

Mountain View Medical Supplies Oct 2006 – June 2007

• Responsible for daily operations and maintenance of home health business including inventory control, vendor relations, customer service and sales.

• Fostered and maintained daily relationships with customer’s needs which included ambulatory, first aid, exercise, mobility and any other medical needs.

• Special orders for cancer patient needs and deliveries made when necessary.

Chemical Buyer City of Industry, California

Helene Curtis, Inc. Jan 1983- Jan 1993

• Responsibilities included: the purchasing of all chemicals needed to manufacture Suave/Finesse shampoos, conditioners and lotions.

• Maintained budgets, attended daily manufacturing scheduling meetings and developed relationship with vendors.

• Designed an in-house nutrition and walking program for those working on the manufacturing lines.

EDUCATION and AWARDS

• Host of the Year Award for Quintess Collections- 2011

• University Of Redlands; Redlands, CA; Graduated June 1985

Bachelor of Arts in Management, Minor in Advertising

• Robinsons Executive Training Program; Los Angeles, CA; 1981

• Brooks College; Long Beach, CA; Graduated June 1981

Associates of Arts Degree in Fashion Merchandising, Minor in Advertising

REFERENCES AVAILABLE UPON REQUEST

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