Customer Service Manager
Resume:
TINA M. MOFFITT
************@*****.***
SUMMARY OF SKILLS AND QUALIFICATIONS
Over 12 years’ experience in applying principles and processes for providing customer services; this includes customer needs assessment, meeting quality standards, and evaluation of customer satisfaction.
Over 7 years’ experience in Property Management and Supervising.
Technologically literate with strong computer skills; proficient in Microsoft Word, PowerPoint, Excel, Outlook. Proficient in organizing and maintaining document management systems for electronic and paper documents.
Proven ability to establish, promote, and maintain a solid customer base.
Excellent communication skills both written and verbal.
RELEVENT EXPERIENCE
Office Administration
Completed contracts and documents; proven ability to update large scale database using automated systems.
Reviewed files, records, and other documents to obtain information to fulfill requests.
Supervised customer service representatives, managed staff work schedules, calendars, and appointments.
Customer Service
Proven ability to multi-task and managed a high-volume workload within a deadline-driven environment.
Worked with existing customers in the development of new accounts and the implementation of new systems.
Communicated with potential clients to answer questions and provided referrals to respective program managers and completed follow up actions to ensure that customer satisfaction was met.
Handled customer complaints in a professional manner and successfully diffused volatile customer situations.
Referred unresolved customer grievances to designated departments for further investigation.
Record Keeping/Documentation
Maintained records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Created, updated, revised, and retrieved files and records involving indexing and cross-filing.
Maintained payment ledgers within department for all clients with active and delinquent accounts.
Processed and maintained employee payroll and mileage expenditures; consistently noted for accuracy.
Accurately administered and maintained inquiries in accordance with instructions to obtain specified information such as name, address, age, state of residency, and other pertinent information.
Property Manager
Manage 16 Buildings/1600 barrack rooms on a military installation
Manage/Owned rental properties
Quality Assurance Inspector
Quality assurance Inspection of barrack rooms.
RELATED WORK EXPERIENCE
Area Building Manager, Single Soldier Housing Department, FT Benning, GA
Administrative Clerk/QA, Single Soldier Housing Department, FT Benning, GA
Front Desk Manager, Hampton Inn, Fort Pierce, FL
Guest Services Representative, Days Inn, Fort Pierce, FL
Office Manager, Tony’s Moving and Hauling, Fort Pierce, FL
Owner-Manager, Tina Moffitt Rental Properties, Fort Pierce, FL
Customer Service Representatives, QVC, Inc., Port St. Lucie, FL
HR Personnel Clerk, Department of Treasury, Parkersburg, WV
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