Customer Service Medical

Summary of Qualifications: Experienced professional who has strong verbal and written communication skills including a thorough knowledge of grammar and proofreading, works well with others, and is willing to go the extra mile.

WORK EXPERIENCE:

Medical Transcriptionist at Home (April 2010 – Present)

Duly Noted, Inc. - Cincinnati, OH

- Type pain management, orthopedic, oncology/hematology, and nephrology office notes, consults, procedure notes, and letters

- Review/Edit QA files

- Complete work in 24-hour turnaround times

- Familiar with Emdat Inscribe, Sony Digital Editor, and HIPPO software programs

Mortgage Loan Auditor (January 2008 – February 2010)

Franklin American Mortgage Company - Irving, TX

- Audited approximately 15 government and conventional mortgage loans daily

- Retained vast knowledge of mortgage terminology and auditing processes

- Provided customer service to numerous lenders via phone and email regarding loan purchase eligibility

- Trained audit support staff to become familiar with different mortgage documents for indexing purposes

- Assisted IT department with testing imaging software for expedited auditing and funding

- Managed daily pipeline of approximately 30-40 loans

Mortgage Loan Closer and Funder (September 2004 – December 2007)

PrimeTrust Bank - Nashville, TN

- Organized and prepared closing packages according to investor guidelines

- Designed processing and closing documents in Word, Excel, and internal software system

- Cleared and followed up on suspense items with investors

- Disbursed funds into proper accounts upon receipt of wires and purchase advices

EDUCATION:

Certificate, Information Technology, CompTIA A+ (April 2012)

Pearson VUE – Plano, TX

Certificate, Advanced Medical Terminology (March 2010)

Allied Business Schools, Inc. – Laguna Hills, CA

B.A., Journalism/Mass Communication (May 2004)

Samford University – Birmingham, AL

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