Customer Service Sales
Resume:
Christina A. D’Alessandro
Salem, NH 03079
*******.*@*******.***
Summary of qualifications
• An accomplished professional offering well-diversified experience in the areas of customer service, relationship management, and business development.
• Strong analytical skills, detail oriented, and excellent time-management skills with strong work ethic.
• Promotes positive work environments and contributes as an enthusiastic, cooperative, team player.
• Proficient in computer applications such as, but not limited to: MS Word, PowerPoint, Outlook, Excel and PeopleSoft.
Professional Experience
Chase Paymentech Solutions, Salem, NH 2010-2011
National Accounts Analyst:
• Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns via Excel S/S, PeopleSoft and satisfy customers while working closely with the account executives and merchant executives.
• Build strong internal relationships within the company in diverse departments.
• Educate merchants regarding the latest and greatest products supported by Chase Paymentech, with a focus through consultative selling to increase and maintain revenue through delivery of high quality customer service and expand the relationships of many merchant portfolios.
Automated Data Processing (ADP), Salem, NH 2007 – 2010
Associate Implementation Specialist:
• Contributed to client retention by partnering with the sales team to facilitate communicating client needs and delivering added value.
• Cultivated and maintained a positive relationship with clients through continuous assessment and management of clients based on their individual personalities and needs to ensure a win-win situation for both the client and ADP.
• Acted as a total service client manager, managing the implementation process from the initial sale through the final transition to Client Services.
The Salem Boys and Girls Club, Salem, NH 2004 -2006 Kindergarten Teaching Assistant:
• Assisted in creating a warm nurturing yet challenging environment for fourteen children to prepare for first grade.
• Entrusted with coordinating the curriculum which included weekly swim instruction, field trips and interaction with the community.
• Worked closely with parents and coworkers to identify each child’s individual strengths and weaknesses’ and the most positive way to develop them.
Thierry Mugler, New York, NY 1996 – 2003
Retail Sales Coordinator:
• Responsible for controlling, and maintaining large amounts of inventory for the most efficient product flow; exceed sales goal of $300 per hour.
• Able to effectively exceed monthly sales quotas. Launched new products while keeping good market share with classic product lines.
• Worked easily with managers, sales associates and corporate heads to achieve mutual goals created and maintained an exclusive client base.
Altron Inc., Wilmington, MA 1994 – 1995
Buyer:
• Responsible for commodity based purchasing for major turnkey suppliers, such as AT&T, Motorola, Cisco, EMC, Lucent and G.E. Medical.
• Retained full management of the passives commodities from purchases, cost reduction and sourcing, responsible for accumulating all material availability and created action items for outstanding for turkey jobs in the cue.
• Interfaced and communicated meeting minutes to management, sales, marketing, buying and engineering departments.
Sterling Electronics, Woburn, MA 1992 - 1994
Outside Sales Representative:
• Serviced installed base of over thirty-five customers including high tech and biomedical in MA and Maine worked with customers, suppliers, inside sales and management to ensure all products were received within time and price points.
• Interacted with inside sales, distribution reps and upper sales management along with customer buying, engineering and marketing departments.
• Responsible for product lines of passive and active electrical components as well as computer peripherals.
Education
Series Six Certified
New Hampshire College, Manchester NH
MBA Degree, Management
Northeastern University, Boston MA
BS Degree, Marketing
Community Service- 2007-Current
Partnering to organize the annual Spin for Hope at The Salem Athletic Club to raise thousands for the American Cancer Society by organizing fund raising and competing in the event.
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