Customer service techniician for FTTH(GPON)..

CURRICULAM VITAE

MD. ZAFAR IMAM

E-mail: *********@*****.***

Mobile:009**-*********

Career Objective:

To be a part of an organization that offers me a challenging career and enables me to reach higher levels coupled with an opportunity to learn, excel with it.

Educational Qualification:

 B.C.A (Bachelor in computer Applications) from St. Joseph’s college( Bangalore University)

Bangalore (INDIA).

 HSC from L.N.J High School, Bihar Intermediate Education Council-Patna (Bihar) INDIA.

 SSLC from Bihar School Examination Board- Patna (Bihar) INDIA.

Technical Skills:

Languages : Basic C and C++.

Databases : MS-Access.

Package : MS-Office 2000, 2003 and 2007.

Operating Systems : Windows 98/00 and XP.

Hardware Profile:

 Installing and configuring Operating Systems like WINDOWS 98,

WINDOWS 2000 and XP.

 Troubleshooting of both Hardware and Software errors.

 Installing and configuring various hardware devices and its drivers.

 Assembling and dissembling computers.

Networking Profile:

 Establishment of workgroup and domain environment.

 Creating users, groups, share folders and giving permissions.

 Applying group policies, profiles and Home folders.

 Creating Organizational unit and delegating control to other users.

 Handling Backup and recovery.

 Small applications Software deployments.

 Installing and configuring DNS and DHCP server.

Assets:

 I’m good at planning,analyzing and designing.

 Strong communication and interpersonal skills.

 Extremely motivated and focused.

 Ability to work in Team.

 Capable to handle Irate Customer.

 Capable to work Under Pressure.

Professional Experience: 3 year of experience

Current Organization: Etisalat (Emirates Telecommunication Corporation Limited)

Dubai(UAE)

(From April 2009 to till Date)

Industry: Telecom/ISP

Functional area: IT- Hardware / Telecom / Technical Staff / Support

Company Profile:

Etisalat is a UAE Based telecommunications service provider since 1976, and has built up a modern telecom infrastructure and established itself as an innovative and reliable operator. Etisalat stands 140th among the Financial Times Top 500 Corporations in the world in terms of market capitalization, and is ranked by The Middle East magazine as the 6th largest company in the Middle East in terms of capitalization and revenues.

Designation: Customer Service Technician

Responsibility:

 Configuration and Troubleshooting of HUAWEI Optical Network Units (ONU), OT550, HG851 and ZONE 2520 for Fiber Connection (FTTH), for GPON Technology.

 Configuration and Troubleshooting Router, Linksys, Aztech, Siemens Gigaset, SpeedStream E652 and E658 .

 Managing LAN and WAN.

 Handling GPON(Fiber) related Issues

 Familiar in Giving new service connection to customers, like phone connection and, Internet Connection on GPON.

 Setting Unirack for GPON.

 Arrangement of ODF for FTTH.

Previous Organization: HCL Technology (From December 2008 to March 2009)

Chennai (India)

Industry: Telecom/ISP

Functional area: IT-Hardware/Telecom /ISP/ Technical Staff / Support

Company Profile:

British telecom (BT) ia an UK Based telecom company. Offering services to business and small users throught out the UK. Operating in more than 170 countries, BT is one of the world’s leading providers of communications solutions and services. Our principal activities include networked IT services, local, national and international telecommunications services, and higher value broadband and internet products and services.

Designation: Tech Support Officer

Responsibility:

 Managed customers expectations, provide timely status updates and ensure an accurate and complete resolution that meets their expectations.

 Assisted in the development of other employees through participation in education and training activities.

 Worked with the Software team for the productivity of the organization.

 Supporting Troubleshooting issues such as Incoming, Outgoing, Voice mail, Voice qualities, faxing issues and Internet issue.

Previous Organization: Zingo BPO Services Pvt. Ltd. (From January 2008 to Oct 2008)

Bangalore (India)

Industry: Telecom/ISP

Functional area: IT-Hardware/Telecom /ISP/ Technical Staff / Support

Company Profile:

ZingoTel is a leading global broadband telecommunication provider,

serving residential and small business users throughout US, Canada,

Latin America and beyond. It’s a next generation voice-over-internet

Protocol (VOIP) network allows anyone with a touch-tone phone and a

broadband connection to call anywhere in the world.

ZingoTel is a US-based telecom company publicly traded on NASDAQ under the

symbol “ZINGO”.

Designation : Technical Support Executive.

Responsibility :

 Follow-up on requests, resolve technical support issues and assisting junior technical support engineers.

 Managed customers expectations, provide timely status updates and ensure an accurate and complete resolution that meets their expectations.

 Supporting Troubleshooting issues such as Incoming, Outgoing, Voice mail, Voice qualities, faxing issues and Internet issue.

 Troubleshooting and supporting product such as Linksys SPA 2100, SPA 2102, SPA 8000, SPA 9000, WIP 330 and Linksys PAP2.

 Supporting soft phone such as X-Lite, eyeBeam, Wengo as a third party and Zingo express talk.

Previous Organization: Vaani motor driving school (From June 2007 to December 2007).

Bangalore (India).

Designation : Front office Executive.

Responsibility :

 Handling the incoming customers.

 Handling incoming calls.

 Giving training (Theories) classes to the customers.

 Maintaining the daily and monthly reports.

 Arranging Training Schedule For Driving Test.

Hobbies:

 Listening to music

 Browsing

Personal Details:

Name : Md. Zafar Imam

Father’s Name : Md. Abdul Haque

Age : 28

Gender : Male

Passport Number : F 9609895

Marital Status : Single

Nationality : Indian

Languages Known : English, Hindi and Urdu

Current Address : Al quoz, Dubai(UAE)

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