Customer Service Manager

PROFESSIONAL SUMMARY

• **+ Years of High Volume (1500+ Employees) US & Canadian Payroll Administration experience

• 1 Year of experience as a Payroll Manager

• Experienced in manual payroll and a wide range of software such as ADP, JD Edwards, Peoplesoft Enterprise

• Provided HR and Accounting support as needed for various Union & Non-Union Organizations

• Strong Educational background with diploma and certifications in Accounting and Payroll

RELEVANT EXPERIENCE

Full Cycle Payroll

• Maintained records of employee attendance, leave and overtime to calculate pay and benefit entitlements, in Canadian and US currencies, using manual and computerized systems

• Prepared and verified statements of earnings for employees, indicating gross and net salaries and deductions such as taxes, union dues, garnishments and insurance and pension plans

• Participates in the analysis, identification and development of strategies for improving existing payroll processes, systems and system integration

• Ensured the accuracy of bi-weekly payrolls, benefits, deductions, assessments and allowances payable. Investigates and reports errors for correction, and ensures system documentation is kept up-to-date and in compliance with governmental requirements

Customer Service

• Prepared T4 statements and other statements

• Provided information to employees on payroll matters, benefit plans and collective agreement provisions

• Prepared W2 and other End of Year reports (US Payroll)

Management/ Supervisory Skills

• Promoted continuous learning for staff, managed and resolved staff issues as necessary

• Fostered the conditions for team effectiveness, promoted, assessed and improved staff productivity

• Implemented new and efficient payroll procedures and soft ware

Benefits Administration

• Completed, verified and processed forms and documentation for administration of benefits such as pension plans, leaves, share savings, employment and medical insurance

• Processed benefits enrolment and changes, answers employee inquiries, reconciles monthly benefits statements and remitted payments

• Performs periodic audits on benefit eligibility status

Accounting

• Compile statistical reports, statements, and summaries related to pay and benefits accounts

• Prepare and balance period-end reports and reconcile issued payrolls to bank statements

• Checked and reviewed payroll reports to ensure accurate output on a bi-weekly basis

WORK HISTORY

Gateway Casinos & Entertainment Ltd. Langley, BC 2011-2012

Payroll Administrator

VANOC Vancouver, BC

Vancouver Organizing Committee for the 2010 Winter Olympics

Payroll Administrator 2009-2010

Keg Restaurants Ltd. Vancouver, BC 2001-2008

US Payroll Administrator

Concord Security Ltd. Vancouver, BC 2000-2001

Payroll Manager

Landmark Dairy Ltd. Surrey, BC 1998-2000

Accounts Payable/Payroll Clerk

EDUCATION

Automated Accounting and Business Procedures Diploma, Surrey, BC 2001

ADP Payroll/Report Smith Certificate Level II, Burnaby, BC 2005

ADP U.S. Payroll Administrator Certificate Level II, Bothell, WA 2005

Ceridian InSync Payroll Certificate, Vancouver, BC 2006

American Payroll Administrator Certificate, Vancouver, BC 2006

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint & Outlook, Automatic Data Processing (ADP) at Work (US & Canadian), Attendance Enterprise (AE), ADP EZ Labor, Ceridian In Sync, Various In-house Payroll Administration Systems, Peoplesoft Enterprise, JD Edwards

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