Customer Service Manager

Marisa L. DiPrima

PO Box **, Port Jervis, New York, 12771, Phone: 845-***-****, Email: **********@*****.***

• A dedicated, motivated individual, experienced in providing customer focused service and operational management.

• Career growth and development achieved through leadership, persistence and the willingness to approach things in a creative way effectively under pressure and within time constraints.

• Conscientious, with solid experiences assessing customer’s needs and finding appropriate solutions.

• Highly organized, detail oriented, with outstanding communication and interpersonal skills and a demonstrated ability to work effectively either alone or as part of a team.

• A proven leader with high standards and an eagerness to assist colleagues as needed.

EMPLOYMENT

Owner/Operator/Designer

CJCrew, Self Employed, July 2009 – Present

• Online Sales Shop of Handmade Colored Resin, Filigree, and Image Lockets.

• Creating designs, hand making jewelry and distributing nationally.

• Responsible for all business operations including finance, accounting, supply orders, merchandising.

Assistant Store Manager

Brown Shoe Company/Famous Footwear, October 2008 – March 2011

• Demonstrate a passion for exceeding Customer expectations

• Partner with supervising managers to foster an environment of teamwork

• Assist in the individual growth and development of store team members

Property Manager

Colonial Manor Apartments, February 2004 to August 2008

• Showed apartments to prospective residents. Approve applications with the credit and reference check process and negotiated lease contracts.

• Solicited new business via referral bonuses, business postings, and advertising trades with local businesses.

• Oversaw operations and supervised maintenance staff and inspection of their work

• Managed budgets, billing, filing, and telephone support.

Temporary Staff Employee /CitiMortgage

Randstad North America, April 2003 to December 2003

• Sales responsibilities included morning sales reports, sales calls and internet leads, customer service, switchboard, training new hires, supply orders and various clerical duties.

• Processing responsibilities included review and validation of all documents in accordance with secured lending policies and procedures. Reviewed and validated titles and property evaluations, audited collateral file documents.

• Loan Originations experience included explanation to prospective clients of rates, fees, closing costs, LTV ratios, guidelines and entering applications via phone.

Reception / Office Support

Wappinger’s Falls Toyota/Subaru, April 2001 to October 2002

• Responsible for telephone/switchboard operations and routing calls.

• Customer service for dealerships Parts, Service and Sales Department, and various other clerical duties.

Store Manager, Kids Footlocker; Assistant Store Manager, The Icing, May 1999 to December 2000

• Completed store operational requirements by scheduling and assigning approximately 10-15 employees. Recruited, selected, and trained employees utilizing appropriate company policies and procedures.

• Achieved financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions for high volume store of approximately $1 million.

• Ensured availability of merchandise by maintaining inventories and audits.

• Created merchandise displays and maintained store appearance.

• Analysis of payroll and work schedules to ensure allotted payroll hours meet or exceed the productivity standard.

EDUCATION & TRAINING

Dutchess Community College, Business Major, Working towards Associates Degree, August 2007 - present

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