Customer Service Representative
Resume:
Alia M Fowler
Darby, PA 19023
**********@*****.***
Overwiew
A highly motivated Customer Service Representative professional with a verifiable record of accomplishment spanning seven years. Highly creative, recognized as a results-oriented and solution-focused individual. Areas Of Strenth Include:
Accounts Payable/ Accounts Receivable
Problem Collections
Organization Skills/ Time Management Skills
Computer Literacy/ Research Abilities
Work As A Team Player
Experience
7 years of customer service field
Excellent written and verbal communication skills, with an eye for detail
Extremely productive in a high volume, high stress, environment
Proficient in the use Microsfot Word, Word Perfect, Excel, Quickbooks, Agency Matrix System & Insurance Pro Management System
Highly productive in the use of Microsoft Office
Self starter with a can do attitude
Employment History
2005 - 2011 / Main Street Business Center LLC Darby, PA
Customer Service Representative
Mangaged Over 1,000 Plus Customers In Our Database. Answered inbound calls in support of customer needs. Answered an average of three hundred customer calls in a day through the Office. Worked as a Collections Representative in the Billing department to ensure customers where given assistance in bringing their over limit and/or pass due account current Performed duties in the Retention department retaining customers who wanted to cancel their accounts. Managed All Office Supplies. Helped Customers with Other Financial Support. Was In Charge Of Scanning, Copying & Faxing Documents. Managed All Office Expense Accounts.
Computer Skills
Insurance Pro Management System
WordPerfect
Microsoft Office
Quickbooks
Agency Matrix Software
Excel
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