Sales Representative

Vivian. L. Hickey

**** ****** ***** **. • Houston TX. 77082 832-***-**** • ********@*****.***

Professional Experience

Team Training Call Center Customer Relations

Adherence Reporting Retention Sales Cross Selling

Development Training Categorizing/Recording Info

Affiliated Computer Systems

Retention Sales Representative 11/06-02/09

Responsibilities included, but not limited to:

Provide solutions to customers concerns regarding accounts

Increased sales productivity, while increasing customer retention

Exceeded monthly goals in high volume call center

Cross selling of related goods

Reported to Supervisor

Houston Community Call Center

Team Lead/ Sales Representative 4/04-11/06

Responsibilities included, but not limited to:

Increased sales productivity through outbound customer relations

Follow-up calls to members insuring customer service and satisfaction

Processed credit card applications and account management

Exceeded monthly goals in a multi-task work environment

Development training of sales skills and resources needed to increase team productivity

Reported to Sales Supervisor

Education

Texas Barber College & Hairstyling Schools 02/09-9/10

Certifications

TDLR CERTIFIED LICENSED COSMETOLOGIST 2012

HIGH SCHOOL DIPLOMA 2002

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