Experienced Sales Professional
Resume:
Ryan P. Gliesman
Northville Mi, 48168
*********@*****.***
EXPERIENCE
Quicken Loans Livonia, MI
Mortgage Banker July 2006- September 2007
? Completed intensive banker training and successfully obtained licenses to write mortgages in all 50 states. Structured and finalized sales of conforming/non-conforming conventional mortgages for the new home purchase and refinance markets.
? Conducted client financial analysis to ensure ability to afford loan; customized solutions providing maximum financial benefit to Quicken and clients. The Quicken mortgage portfolio is one of the most secure in the industry.
? Initiated and responsible for ongoing client relationships. Educated and led clients through the loan type selection, application and closing processes. Maintained a client satisfaction rating of 95 percent.
? Managed the overall loan process: Originated and accepted applications, conducted preliminary underwriting reviews, scheduled and managed loan documents through processing, underwriting, and closing. Addressed and resolved all pre and post-close issues.
? Integral member of a 30 person sales team, working to achieve group sales goals, improve processing and mentoring new team members.
Romain Realty L.L.C. Ypsilanti, MI
Property Manager August 2000 - December2005
? Served as the landlord representative for 350 property units with responsibilities to attract prospective residents, assess tenant financial responsibility and prior renting history, assess and schedule short and long term maintenance needs, resolve resident conflicts and increase tenant longevity via incentive programs.
? Improved the overall relationship with tenants and increased their satisfaction level by fostering positive and open communication. Balanced tenant needs with landlord financial and facility goals.
? Optimized revenue through spreadsheet analysis and early identification and addressing of late payments and facility losses.
EDUCATION
Eastern Michigan University (2006) Ypsilanti, MI
? Bachelor of Arts in Journalism; Minor in Communication. GPA: 3.00
? Major Course Work: Public Relations, Business Law, Editing Procedures, Copy Editing, Feature Writing, Public Speaking, Persuasion, Interpersonal Communication, Organizational Communication, Small Group Communication, Interracial/Interethnic Communication, Research in Speech Communication and Business Communications.
ACTIVITIES
? Music Composition and Production
? Golfing
? Volunteer: Salvation Army, Habitat for Humanity, Leukemia & Lymphoma Society
COMPUTER SKILLS
? Applications: Word, Excel, PowerPoint, Outlook, Lotus Notes, Tenant Pro, Quick Books, Quicken Loans Underwriting software & CubaseSX.
? Conversant in the internet and adept at learning new software and taking advantage of advanced features.
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