Customer Service High School
Resume:
MICHELLE PARK
McDonough, GA *****
********@*****.***
OBJECTIVE
Broadly trained Customer Service Professional with 24 years of progressive worldwide airline expertise; Flexible, results-oriented and meticulous professional interested in continuing work in the hotel industry.
EXPERIENCE
Customer Service Atlanta, GA
Delta Airlines
06/2000 – 03/2012
June 2008- Present
Customer Service Gate Agent (C-Concourse Gates)
Conducting on time flight departures, providing flight information for connecting passengers and meet & greet of inbound flights.
Provide service to passengers that have flight interruption and needs rebooking while assisting passengers with all information pertaining to their travel plans.
Board passengers safely onto airplane including, driving and operating jet bridge way.
February 2006- May 2008
Domestic and International Ticketing
Responsible for checking in passengers, sales, reissue & rebooking of tickets and resolve all passenger challenges that involve domestic & international ticketing.
Greeting all passengers entering the south terminal lobby with assistance, information, and direction.
August 2004 – February 2006
Domestic Customer Service Gate Agent (B-Concourse Gates)
Conducted on time flight departures, provided flight information for connecting passengers and meet & greet of inbound flights.
Servicing passengers that have flight interruption and needs rebooking in addition to assist passengers with all information pertaining to their travel plans.
Board passengers safely onto airplane including, driving and operating jet bridge way.
July 2001 – August 2004
Baggage Customer Service
Responsible for providing passengers with missing, damaged and delayed bags report.
Complete file for missing bags which included updating and tracking missing & delayed bags.
Set up passengers with bag delivery options and answering all inquiries and telephone calls from our messaging call center.
December 1994 – July 2001
Reservation & Group Reservations Agent
Helping customers make travel reservations for their trips, confirming those reservations and then selling tickets to passengers.
Provide excellent customer service and conflict resolution while addressing complaints from customers.
Accommodate special requests and providing group rates.
June 1988 – December 1994
International Cabin Service
Loading and unloading of beverage carts onto international flights.
Restocking of carts, taking inventory of supply room and keeping an accurate count of all supplies.
COMPUTER SKILLS
Windows 7; Microsoft Word, Excel, PowerPoint, Access, Publisher; Adobe Illustrator; Photoshop; Outlook
Express; Scanning Technology; HTML; Internet proficient
EDUCATION
1989-2002 Clayton State College Morrow, GA
1983-1987 Morristown High School Morristown, NJ
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