Manager Customer Service
Resume:
Domonique Rhodes
** ******** ***** ******* ** ***05
*****************@*****.***
OBJECTIVE: To obtain a position, that will help shape my career in hospitality
and where I can effectively utilize my analytical skills and business
experience, as well as my customer service background to make a positive
contribution to the organization that is a proven industry leader.
CAREER HISTORY AND ACCOMPLISHMENTS:
Intercontinrntal Hotel Buckhead, Atlanta GA
06/2011-Present
Hampton Inn AtlantaCumberland, AtlantaGA 07/2010-03/2011
Guest Service Agent/ Night Auditor Front Office
Responsible for reporting back to GM, Front Office Manager and District Director
of Sales Manager pertaining to daily hotel revenues. Assist the Front Office
Manager in implementation of all brand standards and help in maintaining high SALT scores. Handling room reservation requests as well as reservations for all meeting spaces. Preparing all of the account receivables accounts.
Doubletree Hotel North Druid Hills, Atlanta GA 12/2008-07/2009
Guest Service Agent/ Night Auditor Front Office
Check-in/check-out hotel guests courteously and efficiently. Process all
payments according to established hotel requirements. Provide information
To any guest or visitor inquiry. Meet with supervisor/MOD to review daily
assignments, priorities and follow up items. Set up accurate accounts for each guest checking in according to their requirements (i.e., share-with, routing room/tax/incidentals, and comps).
Trident Technical College, N. Charleston, SC 08/2004-08/2008
Work-Study As a work-study aide, ensured the work stations and printers worked correctly and tutored assigned students.
Courtyard by Marriott Hotel, Charleston, SC 05/2008-08/2008
Guest Service Agent Front Office
Check-in/check-out hotel guests courteously and efficiently. Process all
payments according to established hotel requirements. Provide information to any guest or visitor inquiry.
Hampton Inn, Charleston, SC 09/2004-06/2005
Guest Service Agent Front Office
Provides prompt, courteous and efficient handling of all incoming calls and
assistance for outgoing calls which transpire through PBX. Assist with
Reservation calls; complete Reservations tally to track daily activity. Process confirmation letters for reservations. Assist at Front Desk as assigned.
Education:
TridentTechnicalCollege, N. CharlestonSC
Associate in Arts Degree - Aug 08
R. B. Stall High School, N. Charleston, SC
Diploma
References Available Upon Request
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