Guest Services Aide

Jeffrey D. Bracken

**** **** **.

San Diego, CA 92115

408-***-****/ **********@*****.***

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EDUCATION

San Diego State University San Diego, CA

BS in Business Management. December 2007

Oxford University Oxford, England

Studied Abroad: Comparative Politics and Terrorism July-Aug. 2006

Relevant College Coursework: Strategic Management, Organizational Design, Human Resource

Management, Finance, Marketing, Business Ethics, Organizational Behavior, Business Statistics,

Operations Management, Business Calculus, and Economics

EXPERIENCE

Enterprise Rent-a-Car San Jose, CA

Management Intern May- Aug. 2007 -Gained real-world experience while developing an understanding of the way a business is run

-Marketed and sold the Enterprise product to local businesses

-Analyzed branch financial statements and devised strategies to increase profitability

-Facilitated the management and growth of a fleet of over 220 vehicles

-Provided superior customer service during daily business operations

-Completed two projects in the fields of financial analysis and customer service

Steele Canyon Golf Club San Diego, CA

Outside Services Oct. 2004- May 2007

-Assisted customers with golf equipment and provided other amenities

-Coordinated tee times at a 27-hole, 4-star championship golf course

-Oversaw golf cart inventory and upkeep of practice facility

-Supervised training of new employees on job responsibilities and expected objectives

The Daily Aztec San Diego, CA

Contributing Columnist Jan.- May 2006

-Authored a weekly column for San Diego State’s independent student newspaper

-Researched and created original pieces on a wide variety of topics

-Edited colleagues work and offered suggestions for improvement

La Rinconada Country Club San Jose, CA

Member Service Staff 2000-2003, 2004

-Maintained a high level of customer service for club members

-Managed the quality and supply of golf carts and driving range facility

-Collaborated with General Manager and Head Professional on ways to improve club grounds

EXTRA-CURRICULAR ACTIVITIES

-Served on the Finance Committee of the American Marketing Association

-Member of San Diego State University Associated Students External Affairs Board

ADDITIONAL SKILLS

-Proficient in Microsoft Word, Excel, Outlook, and PowerPoint

-Public speaking

-Writing and editing

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