Sales Customer Service
Resume:
FRITZ GERALD R. TAN
Block ** Lot ** Phase III Villa Luisa North
Bagumbong Caloocan City.
Cell phone No. 092*-*******
Email Add: ******.*****@*****.***
********@*****.***
________________________________________
Position Applied: Any position available
Objective:
To work in a company that uses my interpersonal leadership skills and be a member of a fast paced industry that hones my potentials leading to a promising career growth.
Desired entry level but challenging position that will enhance my knowledge with opportunity for my future advancement.
Work Experiences:
Treasury Documentation Staff Globe Asiatique Realty Holdings Corporation
W-1408 West Tower, Philippine Stock Exchange
Centre, Exchange Road, Ortigas Center,
Pasig City.
January 1, 2010 to Present
Job Description:
Managing and monitoring all Original Titles, Tax Declarations, Tax Clearances, Deed of Absolute Sale & Transferred Titles of Xevera Mabalacat, Xevera Bacolor and Angeles Pampanga projects.
Managing of pulled out of Original Titles and Transferred Titles in Xevera Mabalacat, Xevera Bacolor, Angeles Pampanga projects.
Managing in requesting of Certified True Copy of Titles, Tax Declarations & Tax Clearance in Xevera Mabalacat, Xevera Bacolor & Angeles Pampanga projects.
Managing payments, requesting and monitoring of payments of Real Property Tax in Xevera Mabalacat, Xevera Bacolor, Angeles Pampanga projects.
Monitoring of all sold and unsold units in Xevera Mabalacat, Xevera Bacolor & Angeles, Pampanga projects.
Driver Xevera Mabalacat Project
( Globe Asiatique Realty Project )
Barangay Tabun, , Municipality of Mabalacat,
Privince of Pampanga.
Aug 2008 to Sept 2010
Job Description:
Maintains truck load according to transportation regulations.
Observing speed limits ang obeying all road signs.
Cleans and inspects, and services vehicle.
Keeps record of materials and product transported.
Maintains radio or cellphone contact with base or supervisor to receive instructions or be dispatched to new location.
Performing simple vehicle maintenance.
Maitains everyday inspection of vehicle such as tire pressure, engine oil, break fluids, radiator water, and lights.
Able to drive all kind of vehicles including the heavy vehicles.
Ready to work in 24 / 7 shift.
Pharmaceutical Sales Representative ECE Pharmaceuticals, Inc.
#72 V. Luna Road Corner Maningning
Street, Barangay Sikatuna Central, Quezon City.
April 1, 2007 to April 1, 2008
Job Description:
Arranging appointments with doctors, pharmacists and hospital medical teams, which may include pre-arranged appointments or regular 'cold' calling.
Making presentations to doctors, practice staff and nurses in GP surgeries, hospital doctors, and pharmacists in the retail sector. Presentations may take place in medical settings during the day or may be conducted in the evenings at a local hotel or conference venue.
Organizing conferences for doctors and other medical staff.
Building and maintaining positive working relationships with medical staff and supporting administration staff e.g. receptionist.
Managing budgets (for catering, outside speakers, conferences, hospitality, etc).
Keeping detailed records of all contacts and reaching (and if possible exceeding) annual sales targets.
Planning work schedules and weekly and monthly timetables. This may involve working with the area sales team or discussing future targets with the area sales manager. Generally, medical sales executives have their own regional area of responsibility and plan how and when to target health professions.
Regularly attending company meetings, technical data presentations and briefings.
Keeping up with the latest clinical data supplied by the company and interpreting, presenting and discussing this data with health professionals during presentations.
Monitoring competitor’s activities and products.
Developing strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector.
Staying informed about the activities of health services in a particular area.
Working with team managers to plan how to approach contacts and creating effective business plans for making sales in a particular area.
Covering, dealing, promoting and giving product samples to doctors.
Conducting product presentations and round table discussion with doctors.
Monitoring sales thru hospital pharmaceuticals, mercury drug and other drug stores.
Selling products to dispensing doctors.
Barista Starbucks Coffee
Ash Creek Center Branch
Greenhills, San Juan City.
January 07, 2002 to November 22, 2004
Job Description:
Developing enthusiastically satisfied customers all of the time.
• Welcomes and connects with every customer.
• Discover customer needs and appropriately suggests product with every customer.
• Enhance service and meet sales goals.
• Offers customer demonstrations and samples using brewing equipment.
• Creates opportunities for customer to interact with the product.
• Responds to customer needs and says thank you to every customer.
• Demonstrates the "Just Say Yes" behavior by taking care of customer needs.
Providing quality beverages consistently for all customers.
• Prepares Starbucks beverages to standards.
• Follows health, safety and sanitation guidelines for all products.
Maintaining quality store operations.
• Follows store policy and procedures for operational flow at each station.
• Follows standards for merchandising, stocking, rotating and storing products.
• Performs cleaning tasks in accordance with the duty rosters and cleaning standards.
• Presents oneself professionally and demonstrates clear communication.
• Skills with all customer and partner interactions.
Contributing to store profitability.
• Follows cash handling procedures and cash register policies.
• Follows inventory stocking and recording guidelines.
• Contributes to store goals for increasing sales and improving profits.
• Coffee Expert
• Exemplary customer Service
• Demonstrate leadership skills through coaching the progress of others.
• Demonstrate highest level of barista skills.
• Does minor trouble shorting of equipment
• Responsible also in ordering and inventory of stocks.
• Perceive both problems and opportunities and initiate appropriate action plans to improve overall operations.
• Handles cash register operation.
Achievements:
Partner of the Month
Best in Cash Handling
Certified Learning Coach
Best in Attendance
Coffee Master Store Level
Coffee Master District Level
Salesman C.J. Fernandez Enterprises
Aurora Cubao, Quezon City.
January 25, 2000 to September 17, 2001
Job Description:
Loading and unloading delivery goods.
Driving to and from delivery destination.
Maintains truck load according to transportation regulations.
Observing speed limits ang obeying all road signs.
Cleans and inspects services vehicle.
Keeps record of materials and product transported.
Maintains cellphone contact with base or supervisor to receive instructions or be dispatched to new location.
Performing simple vehicle maintenance.
Maitains everyday inspection of vehicle such as tire pressure, engine oil, break fluids, radiator water, and lights.
Interacting with costumers to obtain signatures for invoice, cash and check payments.
Listening to customer requirements and presenting appropriately to make a sale.
Maintaining and developing relationships with existing customers in person, and via telephone calls.
Arranging meetings with potential customers to prospect for new business.
Acting as a contact between a company and its existing and potential markets.
Negotiating the terms of an agreement and closing sales.
Gathering market and customer information.
Negotiating on price and costs, delivery and specifications with buyers and managers.
Challenging any objections with a view to getting the customer to buy.
Advising on forthcoming product developments and discussing special promotions.
Checking quantities of goods in stock.
Recording sales and order information and sending copies to the sales office.
Reviewing your own sales performance, aiming to meet or exceed targets.
Gaining a clear understanding of customers' businesses and requirements.
Making accurate, rapid cost calculations, and providing customers with quotations.
Attending team meeting and sharing best practice with colleagues.
Achievements:
Achieve the highest sales of the Month of October, November & December of year 2000.
Service Crew Pizza Hut
Farmers Mall Branch
Cubao, Quezon City.
August 1999 to January 2000
Job Description:
Maintaining fast-food customer satisfaction and confidence by meeting food quality and service standards.
Making the inventory, ordering, preparing, and stocking items at beginning of, and throughout, shift.
Examining customer orders; selecting, assembling, measuring, heating, and cooking food items; placing items on ready racks.
Keeping order; removing spills and food droppings.
Following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
Following standards and procedures; complying with food handling and sanitation regulations.
Welcoming related, different, and new requests; helping others accomplish job results.
Achievements:
Best runner for the month of December.
Best in Customer Service for the Month of October & November.
Sales Clerk Timber City Hardware
Riverside, Fairview
Quezon City
December 5,1998 to July 31,1999
Job Description:
Maintains truck load according to transportation regulations.
Observing speed limits ang obeying all road signs.
Loading and unloading delivery goods.
Driving to and from delivery destination.
Keeps record of materials and product transported.
Performing simple vehicle maintenance.
Maitains everyday inspection of vehicle such as tire pressure, engine oil, break fluids, radiator water, and lights.
Exceeding or meeting personal sales targets while demonstrating a solid customer focus.
Initiating and leveraging sales opportunities with the existing and prospective customers while developing and maintaining key clients.
Developing a strong product knowledge as well as customer knowledge.
Providing inputs, creative solutions, and ideas to the management team on organization offerings.
Developing sales plans and completing quarterly and monthly reports as required.
Estimating customers on quotes quickly and accurately.
Renewing existing accounts of clients with increased levels of service and pricing.
Working with existing clients in finding opportunities for user groups or additional services.
Working on special projects and contributing to team effort.
Providing detailed updates on job activities to the Sales Director.
Providing feedback from clients in order to access possible improvements to existing products and also the need for new products.
Service Crew Greenwich Pizza
Carriedo Branch
Quiapo Manila.
July 1997 to November 1997
Job Description:
Developing team members through appropriate training, coaching and mentoring to ensure strong operational performance.
Maintaining compliance standards for meal service and food quality.
Performing daily audits of safety, sanitation, food quality, meal delivery at point of service, and quality standards to optimize financial and operational performance.
Conducting meetings with guests on a regular basis to ensure satisfaction with dining services.
Maintaining weekly operating report to analyze performance to budget and ensures financial goals are met.
Attending appropriate guest food service committee meetings; conducts and monitors guest attitude and food preference surveys.
Working with client in maintaining safe work environment in facility.
Achievements:
Best in Customer Service for the month of August and November
Seminar Attended:
BOMB DISPOSAL February 28, 2004
Special Weapon Action Tactics
Camp General Tomas Karingal (SWAT)
Intrepid Plaza E. Rodriguez Jr. Ave.,
Brgy. Bagumbayan, Quezon City
SAFESTEPS TRAINING CERTIFICATION 1 March 17, 2004
ECOLAB PHIL., INC.
Held at Starbucks Head Office
Educational Background:
College Bachelor of Science in Architecture
FAR EASTERN UNIVERSITY
Morayta, Manila
1996-1997
Secondary TRINITY COLLEGE
E. Rodriguez, Quezon City
1992-1996
Primary ST. JOSEPH’S COLLEGE
E. Rodriguez, Quezon City
1986-1992
Skills and Talents:
Can speak and write English and Filipino
Willing to work long hours.
Fast learner
Hobbies and Interests:
Going out and listening to music, playing chess, basketball, volleyball, table tennis and swimming. Watching car racing, car shows and car drifting. Fixing anything that I can fix.
Personal Data:
Birthday : November 24, 1979
Religion : Roman Catholic
Civil Status : Married
Height : 5’7”
Weight : 150 lbs
Citizenship : Filipino
References available upon request:
Contact this candidate