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Quality Assurance

Charlotte, NC
August 14, 2012

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**** ****** *** **.

Charlotte NC *8212

Cell: 704-***-****


To obtain a Quality Assurance Position utilizing my skills and 20 years quality experience in order to:

• Support overall success of the business unit

• Direct and support business plan objectives

• Coordinate and review supplier quality data to insure conformance with specification

• Provide quality related training and coaching to manufacturing personnel

• Work in conjunction with production to efficiently prioritize team efforts

• Maintain quality assurance standards to obtain optimum productivity, consistent quality of product, and to meet the customer's specifications

• Function as the liaison between management and all other support teams

• Communicate with team any procedural changes or quality issues

• Ensure good supplier quality meets company specifications


• Qualified by 20 years professional experience in Quality, ISO / TS16949 and ISO 14001 Certified Auditor

• Experienced Quality Specialist with demonstrated success in:

o Quality Control / Document Control

o Internal Quality Auditor (TS16949 – ISO 14001)

o Product Management Support

o Training Coordinator

o Environmental 14001 Implementation

o Investigate and Process Warranty Claims


Quality Control / Document Control

• Managed and developed policies/procedures that exceeded standard regulating requirements.

• Document Control Coordinator over two plants

• Ensured that quality issues are communicated to all involved parties.

• Eliminated the possibility of defective product reaching customer.

• Created and posted Quality Alerts to ensure inspector is aware of newly found defects

Quality Auditor (TS16949) / Supplier Quality Control

• Performed quarterly internal quality audits to maintain with customer compliance.

• Utilized audits to perform specific customer requirements for Ford, General Motors, and Chrysler.

• Issued Corrective Action Required (CAR’s) and Opportunity for Improvement (OFI’s) per the audit findings.

• Monitor supplier performance using supplier score card.

• Issue Supplier Corrective Action (SCAR’s) to supplier as needed and follow to closure.

Product Management Support

• Submitted Process Change Notices (PCN) to the bearing making process in order to save time and money.

• Investigated PCN for all customer approvals concerning proposed change

• Advanced Product Quality Planning (APQP) team member, attend meetings for group decision- making objectives.

• Revised Potential Failure Mode and Effects Analysis (PCP/PFEMA), work instruction, and verification log in a timely manner.


• Administered hourly training and developed programs.

• Managed and coordinated communication and recognition of associate certification.

• Maintained and improved continuous learning philosophy that support the long-term goals.

• Organized, updated and filed all training records, certification test and semi-annually visual standard review signoff.

• Prepared written examinations to ensure operators are certified to operate equipment.

• Created and supported training Matrix that listed certified personnel and their qualifications.

• Member of the Environmental 14001 implementation team

• Investigate and Process submitted Warranty Claims

Environmental 14001

• Member of the Environmental ISO 14001 Implementation team

• Train employees of environmental processes and procedures

• Perform Environmental ISO 14001 Audits

• Lead Environmental Open Action Items meetings and follow up until items are closed


• Receive and start process for Warranty Claims

• Validate serial numbers are within the Warranty period

• Process Warranty Claim and send to Finance

• Track and create chart for Warranty Dollars


Quality / Document Control Otto Environmental, Charlotte, NC 4/15/2008 - Present

Quality Rep Timken, Iron Station, NC 6/4/1992 - 4/14/2008


Associate of Arts in Business Administration 2010

American InterContinental University Online Hoffman Estates, IL

Bachelor of Business Administration 2012

American InterContinental University Online Hoffman Estates, IL


Proficient in Client Contact, Microsoft Word; Microsoft Excel; Power Point; Office Publications Design; Microsoft Access; Microsoft Office Front Page; Visio; Portal


Member of APQP Team

Member of the Good Neighbors Team

Member of the Green Team

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