Customer Service Data Entry

Tina Barber

*** *** ****** ************, ** ***** 585-***-****

Objective

Executive assistant position allowing for parlay of demonstrated organization, customer service, communication, and project management skills.

Profile

Motivated, personable business professional with multiple years of experience. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Report Preparation Computer Savvy

Written Correspondence Customer Service

General Office Skills Professional Presentations

Professional Experience

INSURANCE CLAIM EXAMINER, TERRA HEALTH INCORPORATED, WILLIAMSPORT, PA 04/2012 to 9/2012

• Verify and correct scanning errors of insurance claims

• Process for payment or denial claim

• Data processing of information on claims

EDUCATIONAL PAYMENT AGENT(CALL CENTER REP.) THE CONNECTION, OLEAN, NY 04/2009-09/2009

• Confer with customers by telephone to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Refer unresolved customer grievances to designated departments for further investigation.

• Resolve customers' service or billing complaints by performing activities such as adjusting bills.

DOCUMENT REVIEW REPRESENTATIVE, COMMUNITY BANK NA, OLEAN NY 09/2006-03/2009

• Operate computers programmed with accounting software to record, store, and analyze information.

• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

• Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.

• Comply with federal, state, and company policies, procedures, and regulations.

• Code documents according to company procedures.

• Reconcile or note and report discrepancies found in records.

DATA ENTRY CLERK, COMMUNITY BANK NA, OLEAN NY 07/2001 -09/2006

• Compile, sort and verify the accuracy of data before it is entered.

• Compare data with source documents, or re-enter data in verification format to detect errors.

• Store completed documents in appropriate locations.

• Locate and correct data entry errors, or report them to supervisors.

• Maintain logs of activities and completed work.

• Select materials needed to complete work assignments.

Education

ALDINE HIGH SCHOOL - Houston, TX General Business Degree.

ST FRANCIS SCHOOL OF PRACTICAL NURSING - Olean, NY

References Available upon request

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