Customer Service Real Estate

*** *******

Fort Worth, Texas ***** E-mail *************@*****.***

Cell phone 817-***-****

Summary of qualifications A Bilingual Professional with experience in meeting goals and deadlines, with organizational skills, loan documentation skills and knowledge in perfecting collateral liens. A very dependable and dedicated professional who understands the importance of personal productivity, department efficiencies and working independently with minimal supervision. Proficient in company based computer software as well as Microsoft Word, Windows Excel, Outlook, Microsoft Word, Excel, ,Adobe, Suntrust, Lotus Notes, Window Explorer, Power Point, Arta, Rembrant, Laser Pro as well as 10-Key experience.

Professional experienc APRIL 2007- PRESENT Bank of Texas, N.A. formerly Worth National Bank Fort Worth, TX

Commercial Loan Administrative Assistant

• Duties include providing administrative services for the four Commercial Loan Officers. Maintain confidentiality in all aspects of client, staff and Banks information. Perform general clerical duties to include, but not limited to, bookkeeping, copying, faxing, mailing and filing. Set up and coordinate meetings and conference for Executive Officer as well as prepare agendas and make arrangements for meetings. Assist with preparation of loan worksheets, and prepare and review loan documentations. Work closely with Officers and Title Companies to insure perfection of lien on collateral including but not limited to Real Estate. Perfected liens on collateral using collateral vendor products and websites in order to receive and/or produce documents to perfect liens including flood determinations, title policies for real estate properties. Creates and maintains credit and legal files for the department. Books loans, including the completion of Loan Input Worksheets and copying documents for lender files. Reviews documents to ensure the information is accurate and complete. Tracks booked loans, loan fees and payoff disbursements. Prepares draws when needed and follows up on exception items. Handles the loan closing process, including the necessary collateral comments to be recorded and sending executed documents to Loan Services to be booked. Works with loan officer to determine and open the appropriate accounts to suit the customer’s need. Provides any customer service functions with regard to commercial accounts including stop payments, loan referrals, ordering checks, establishing credit cards, etc. On a monthly basis, balance various general ledger reports and submit activity reports to management as well as maintain exceptions report under 10% of each officer’s portfolio. Manage E-card and expense, cost center and time system reports.

Commercial Unit Leader

• Primary responsibilities include reviewing, preparing and booking commercial, consumer real estate, to ensure adherence to banks Credit Policy and regularly and legal requirements. Provide assistance and direction to and for Credit Department Associates. Primary responsibility of training new hires as well as provide on going training for the department as required. Provide lender and administrative assistance support for complicated commercial transactions. Act as department leader in the absence of manager and supervisor. Primary Data Furnisher using online web based program E-Oscar with purposes of responding to consumer disputes, creating interim updates to or deletion of existing accounts to the Consumer Reporting Agencies as well as took active role as System Administrator.

Credit Associate- Commercial and Consumer Lending

• Resolved customer issues with loan accounts. Prepared Consumer and Commercial Loan Documentation in which include loans for consumers, but are not limited to SBA, Home Improvement, Home Equity and Interim Construction. Performed comprehensive file review and funding of Consumer and Commercial Loans. Work closely with Officers and Title Companies to insure perfection of lien on collateral including but not limited to Real Estate. Perfected liens on collateral using collateral vendor products and websites in order to receive and/or produce documents to perfect liens including flood determinations, title policies for real estate properties. Edited functions and logic sequences to produce consistent, approved enforceable documentation for the banks Consumer and Commercial Line of Businesses. Responsible for reviewing credit card files for inaccuracies and updates to accounts on a daily basis. Worked daily with auditing General Ledger Accounts. Perform other duties as assigned particularly in conjunction with audits.

New Accounts Representative

• Provided Customer Service to external customers. Opened and updated new accounts; processed client check requests; wired money and sold bank products to clients.

NOVEMBER 2008 – April 2010 Avocet Lending LP Fort Worth, Texas

Part-Time Note Manager

• Managed Company’s portfolio to ensure the collection of home financing customer’s accounts. Accurately record collections and reports in a timely manner. Advised customers on available payment alternatives, negotiated payment plans, and respond to customer inquiries in past due situations. Handled all aspects of the property including tenant relations, accounting, as well as communicating effectively to management and owners.

September 1998- June 2002 Bank One Corporation Fort Worth, Texas

Documentation Specialist, Closer I

• Administration of Bankers Portfolios and providing documentation support to Commercial line of business internal customers. Prepared loan documentation for various states via Microsoft Word and HotDocs, which utilized comprehensive document templates. Worked extensively with Underwriters, Bankers and Attorneys on a weekly basis dealing with complicated loan verbiage, including comprehensive file reviews and input new information. Perfected liens on collateral using collateral vendor products and websites in order to receive and/or produce documents to perfect liens including flood determinations, title policies for real estate properties. Edited functions and logic sequences to produce consistent, approved enforceable documentation for the Commercial Line of Business internal customers.

Business Banking Team Leader

• Provided support and guidance to a staff of 13 employees. Resolved and answered concerns and questions by employees and internal customers. Organized and prioritized heavy daily workflow. Monitored daily and monthly reports for different positions within the department for productivity that would maintain work accuracy, efficiency and completion in a timely manner. Provided guidance in all aspect and functions of Commercial Servicing including compliance procedures, policies as well as perfecting liens on collateral. Daily auditing of General Ledger Accounts and cleared Recon outage issues.

Commercial New Loan Processor

• Prepared loan documentation and booked loans for various states via Laser Pro system. Conducted comprehensive file reviews and input new loan information to ensure accurate customer and loan data. Performed work edits for other New Loan Processors enabling consistent processes. Worked daily reports for re-amortization loans, ensuring schedules were properly re-amortized.

1989-1998 Kroger Corporation Fort Worth, Texas

Customer Service Manager/Customer Service Representative

• Worked closely with Customers daily. Supervised over one hundred and fifty employees. Prepared weekly schedules with priority and organization, according to heavy Customer flow. Resolved customer and employee concerns on daily basis. Did Employee Performance Reviews on a monthly base. Was responsible for any disciplinary actions taken. Responsible for auditing weekly, which included reconcilement of cash flow. Responsible for hiring new associates and all training aspects of position. Monitored the daily functions of employees to maintain work accuracy and efficiency.

Languages Spanish

References Presented upon request

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