Customer Service High School
Resume:
Lchell Moorer
**** ****** **. ****: 850-***-****
Pensacola, FL 32505 Cell Phone: 850-***-****
Email *********@*****.***
Career Objectives
To excel and grow in leadership and knowledge, to interact with team member, and develop a world class of challenges
Education
May 2006
High School Diploma
Wood ham High School
105 E Burgess RD
Pensacola FL 32514
Skills
Excellent attention to detail
Ability to multi-task
Strong organizational skills
Computer experience
Strong written and verbal communication skills Experience working in call center environment
Work Experience
May 2011 – March 2012
American Water
Supervisor Courtney
Customer Service Rep
Answer calls and other forms of such as e-mail, professionally and courteously, for water service. Review and research customer transaction history, ensure customer identity, and work , resolve customer issues and concerns, Provide quality service to customers via phone in account activation, maintenance, billing, problem solving, modification, and enhancement. Activate new accounts as well as, disconnect and reconnect service. Answer any billing questions, inform customers of billing and installation procedures and process payments.
Jan 2009 – March 2011
CHCS Services
Supervisor Debra
Customer service rep
Answer calls for Medicare Part D a Prescription Drug Plan, Verify HIPPA on each call review and research customer transaction history, ensure customer identity, and work, resolve customer issues and concerns, handle at a minimum 60 plus calls per shift
June 2008 – Jan 2009
Teleperformance
Supervisor Joseph
Customer Service Rep
Answer calls , review and research customer transaction history, ensure customer identity, and work , resolve customer issues and concerns, handle at a minimum 60 plus calls per shift
June 2007- June 2008
West Commerece
Customer Service Rep
Answer calls for inbound call center for a cable t.v company by the name of Comcast. I had to trouble shoot with internet and cable television and phone. Very fast Pace call center.
References
Varda WeatherSpoon
Keithnia Dixon
Oneka Griffin
Contact this candidate