Customer Service Manager

**** *. ****** ******* #*** Tampa Florida ***** 813-***-**** vwab63@r.postjobfree.com

Harvelyn Glymph

Objective

Looking for job in a customer service organization where I can utilize my communication and managerial skills to expand the client base of the company, and ensure that existing clients remain satisfied and anchored to the organization. I have excellent customer service and managerial experience. Excellent written and verbal communication skills, with an eye for detail, extremely productive in a high volume, high level environment. I am also proficient in the use of Office 2000 Professional, Windows, Excel and many other data bases.

Experience

October 2007.-March 2008 Administrative Secretary III School District of Hillsborough County /Middleton Adult School Tampa, Fl

Acting registrar for Adult Education program while handling all communication between parents and school including parent calls regarding tardy/delinquent students and all correspondents for Principal.

Payroll Administrator for faculty and staff; with the purchasing of supplies.

Assisting in inputting and submitting student s grades, filing and upkeep of student documents to generate district reports.

January 2004-January 2007

Customer Service Manager American Signature Furniture Tampa,Fl

Managed all customer service issues including incoming and outbound calls, credit applications, issuing refunds and all escalated concerns.

Handled all administrative duties such as; creation of company memo, ordering supplies, parts and merchandise, setup cash drawers, post checks, prepare cash for bank deposit, scheduling deliveries and services calls, dispatching trucks, and reconcile trucks.

Conducted screenings and training of new employees, office meetings, up training of sales and customer services teams on system while also scheduling, submitting payroll and HR paperwork.

Adherence to proper safety standards with regard to in-store operations, transferring cash to the bank and preventing theft.

January 2002-March 2007 Substitute Teacher School District of Hillsborough County/Blake High School Tampa, Fl

Sub-teacher for alternative schools and teachers, media center experience, create lesson plans and objectives for class, carryout teacher plans for students, one on one tutoring with at-risk students grade homework assignments and assist with class work. class and check in and out media material for student and faculty.

Computer Lab Aide- Instructed students in computer lab with programs on Math, Science, English and Computer Enrichment. Scheduled class for lab time and monitored students.

March 1996 October 2002 Operational Manager Topix Night Club and Restaurant Tampa, Fl

Hiring, scheduling and training qualified employees, such as bartenders, barmaids, bouncers, cashiers, DJs, cooks and maintenance workers.

Overseeing the ordering process of all alcohol, food, ice, glasses, napkins, cleaning, and other supplies on a regular basis.

Planning events, setup and decorate, and implementing special promotions.

Advertising club venue and special events.

Education

June 1980

June 1989 Hillsborough Community College, Early Childhood Education A.A

Tampa College,Business Administration B.S Tampa, Fl

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